Fejiro Daniel
@fejirodaniel
Customer Success & onboarding specialist with 3+ years building self-service and improving retention on SaaS platforms.
NigeriaWhat I'm looking for
I’m a customer-facing specialist with 3+ years of experience managing high-volume support queues, onboarding users onto SaaS platforms, and building self-service resources that reduced recurring tickets by 30%. I focus on retention monitoring, escalation management, and delivering strong CSAT/NPS through clear SLA compliance, using CRM workflows to keep customer handoffs seamless.
In remote customer support roles, I’ve handled 50+ daily inquiries while maintaining high CSAT scores, created 20+ knowledge base articles to reduce repeat contact, and automated follow-up workflows with Zapier and Make to cut missed customer touchpoints by 30%. I enjoy cross-functional coordination to mirror handoff and escalation processes—and I’m now seeking an EdTech Customer Success internship to apply these strengths to learner onboarding, engagement, and retention.
Experience
Work history, roles, and key accomplishments
Guest Support Specialist
Avantstay Vacation Rentals
Feb 2024 - Dec 2025 (1 year 10 months)
Managed 50+ daily inquiries via email, chat, and CRM while maintaining SLAs and high CSAT. Built and maintained a knowledge base and automated follow-up workflows (Zapier/Make), reducing missed touchpoints by 30% and recurring tickets.
Guest Support Associate
Cardo Rentals
Jan 2022 - Jan 2024 (2 years)
Handled 40–60+ daily inquiries across email, chat, and phone during peak volumes while maintaining high satisfaction. Created 20+ knowledge base articles to reduce repeat contacts and coordinated internal teams to resolve issues.
Education
Degrees, certifications, and relevant coursework
Delta State School of Health
Higher National Diploma, Nutrition and Dietetics
2020 - 2024
Completed a Higher National Diploma (HND) in Nutrition and Dietetics at Delta State School of Health (2020–2024).
Delta State University
Bachelor of Science, Microbiology
2013 - 2017
Earned a Bachelor of Science (B.Sc) in Microbiology from Delta State University (2013–2017).
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Fejiro?
You can contact Fejiro and 90k+ other talented remote workers on Himalayas.
Message FejiroFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
