Solomon Adeyemo
@solomonadeyemo
Training specialist focused on designing impactful learning programs that improve performance.
NigeriaWhat I'm looking for
I am an experienced Training Specialist who designs, implements, and evaluates training programs aligned with organizational goals to help employees reach their full potential.
I develop and roll out comprehensive training modules, facilitate training sessions, coach trainees, and use LMS tools to track performance; I have a proven record of developing outstanding agents and improving quality through evaluation and reporting.
Previously I worked as a Quality Assurance Analyst and Customer Service Representative, creating quality checklists, monitoring calls and tickets, and preparing detailed reports to drive actionable improvements and client satisfaction.
Experience
Work history, roles, and key accomplishments
Training Specialist
OutsourceToNigeria Initiative
Jan 2024 - Present (1 year 8 months)
Designed and delivered comprehensive training modules and facilitated sessions to improve agent performance; implemented LMS tracking and coaching that enhanced trainee skills and compliance with company standards.
Quality Assurance Analyst
Outsource Global Technologies Limited
Jan 2021 - Dec 2023 (2 years 11 months)
Monitored and evaluated agent calls and tickets, created and updated quality checklists, and prepared detailed management reports highlighting findings and actionable insights for client satisfaction.
Customer Service Representative
Outsource Global Technologies Limited
Jan 2019 - Jan 2021 (2 years)
Resolved customer complaints and maintained detailed interaction records to ensure timely solutions and improved customer experience and follow-up processes.
Education
Degrees, certifications, and relevant coursework
National Institute of Information Technology
Certificate, Database Administration
2015 - 2016
Completed a Database Administrator program focusing on database management and administration.
All-Over Central Polytechnic
National Diploma, Computer Science
2011 - 2013
Obtained a National Diploma in Computer Science with coursework in core computing subjects.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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