Aisha Dalvi

AD

Looking for a job

Aisha Dalvi

@aishadalvi

Product Operations Specialist at Amazon who drove a Vendor Central catalog-mapping defect fix and cut recurring vendor tickets by 56%.

At Amazon Development Centre India Pvt Ltd, I own the feedback loop between vendors and catalog, retail, payments, and tech teams across NA, EMEA, and FE marketplaces. I spotted and validated a Vendor Central catalog-mapping defect affecting brand-owner vendors, then drove the patch with tech support.

I cut recurring vendor tickets by 56% through root cause analysis and escalation of validated patterns for permanent fixes. I also author SOPs and knowledge-base articles, and I’m building toward automating ticket routing and operational load with Agentic AI.

Experience

Work history, roles, and key accomplishments

AL

Current

Vendor Catalog Associate Sr

Current

Amazon Development Centre India Pvt Ltd

Mar 2021 - Present (5 years 7 months)

Own the feedback loop between vendors and catalog, retail, payments, and tech teams across NA, EMEA, and FE marketplaces, turning recurring vendor issues into clear product signals. Resolved a systemic Vendor Central catalog-mapping defect and cut recurring vendor tickets by 56% through root cause analysis.

Root Cause Analysis Amazon Vendor Central Excel Data Analysis Stakeholder Management SOP Design Escalation Management Quality Auditing SLA Management Agentic AI LangGraph Lang Chain RAG Multi Agent Systems Prompt Engineering

DE

Science Educator

DAV Public School Thane, Euroschool Airoli, MT Educare

Jan 2012 - Dec 2020 (8 years 11 months)

Taught Science and Biology, built lesson plans and assessments, and led school events and annual-day programs.

Education

Degrees, certifications, and relevant coursework

GC

Guru Nanak College

B.Ed, Science, Maths

Completed a Bachelor of Education with a focus on Science and Mathematics.

RC

Ramnarain Ruia College

M.Sc., Biotechnology

Completed a Master of Science in Biotechnology.

SC

Sophia College

B.Sc., Life Sciences

Completed a Bachelor of Science in Life Sciences.

MI

Microsoft

Applied Agentic AI Certification, Artificial Intelligence

Earned the Applied Agentic AI Certification from Microsoft.

Tech stack

Software and tools used professionally

Microsoft Excel

LangChain

LangGraph

Retrieval-Augmented Generation (RAG)

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

1136k+ INR

Job categories

Product Operations Specialist Vendor Operations Specialist Product Operations Analyst

Skills

Product Operations Root Cause Analysis Feedback Synthesis Defect Trend Analysis Escalation Management Stakeholder Management Marketplace Operations Amazon Vendor Central Catalog Quality Purchase Order Management Payment Escalations Compliance SLA Management Quality Auditing Data Analysis

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