Airhohi Joseph
@airhohijoseph
I lead customer operations, improve workflows, and resolve complex client issues.
NigeriaWhat I'm looking for
I've led customer support operations at Pharmachain Technology, coordinating teams, monitoring KPIs, resolving complex escalations, and improving workflows that support healthcare accessibility and supply-chain transparency.
My experience also includes building client relationships at Community Pharmacy and conducting quality and durability testing at African Foundries Limited. I'm currently studying Accounting, with focus areas in financial accounting, quantitative methods, and business data management, while applying Excel, risk analysis, and records management in operational environments.
Experience
Work history, roles, and key accomplishments
Pharmacy Sales Representative
Community Pharmacy
Apr 2021 - Jun 2023 (2 years 2 months)
Consulted with clients to provide accurate guidance on over-the-counter medications and health products within regulatory boundaries. Built and sustained long-term customer relationships through exceptional service, driving repeat business.
Customer Service Representative / Team Lead
Pharmachain Technology
Feb 2020 - Jan 2021 (11 months)
Led and coordinated a high-performing support team to achieve daily operational objectives and maintain service excellence. Evaluated team KPIs and provided targeted guidance to ensure seamless execution of daily workflows.
Product Testing Assistant
African Foundries Limited
Jan 2018 - Dec 2019 (1 year 11 months)
Conducted rigorous product quality and durability tests on manufactured iron products to ensure strict compliance with standards. Maintained meticulously accurate records of testing metrics, performance characteristics, and variance logs.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science, Accounting
Pursuing a Bachelor of Science in Accounting with a focus on financial accounting, quantitative methods, and business data management.
Acad Epiphany College
Senior Secondary School Certificate, General Studies
2012 - 2017
Completed Senior Secondary School Certificate (SSCE).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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