Dickson Ekene

Lead end-to-end operations for two hospital branches with 70+ staff, overseeing administration, finance coordination, HR, service delivery, compliance, and business continuity. Contributed to 50%+ revenue growth and reduced operational losses by 70%+ through tighter controls, audits, reconciliation, and process improvement.

Managed multi-location e-commerce and logistics operations, overseeing branch processes, service delivery, performance monitoring, and customer issue resolution. Recovered 62% of identified company losses within the first four weeks through audits, controls, reconciliation, process review, and corrective actions.

Directed branch operations, including dispatch, shipment flow, inventory coordination, rider performance, and customer service. Supported 40–50% revenue growth through sales execution, service improvement, rider productivity, and operational discipline.

Processed shipments and managed inventory movements, maintaining customer and transaction records in the company's operational systems. Performed daily cash reconciliation and generated operational reports in Excel, using pivot tables and charts.

Supported daily branch operations, financial tracking, inventory control, and service delivery by applying standard operating procedures. Built Google Sheets dashboards and advanced Excel reports using pivot tables to monitor operational metrics.

Acquired and managed new clients, tracked their data, and monitored conversion activity in Google Sheets. Supported business growth initiatives by preparing rollout reports for new micro-loan products using Advanced Excel dashboards.

Pursuing an MBA with a specialization in Human Resource Management.

Completed a Postgraduate Diploma in Business Management.

Earned a Bachelor of Science in Business Administration.

Completed the Oracle Workforce Development Program in Java EE6.

Completed entrepreneurship training.