Ntima Frank

Managed 60–80 patient service requests daily, liaising with pharmacies and patients to ensure timely medication delivery. Achieved an 88% fulfilment rate and reduced service backlogs through structured tracking.

Researched grant opportunities and maintained grant data in Airtable. Coordinated administrative workflows and task pipelines using Asana to improve project visibility and on-time completion.

Maintained client communication to improve satisfaction and implemented cost-reduction measures. Established performance metrics and KPIs for resource management, delivering consistent improvements.

Managed social media correspondence and resolved customer complaints to maintain brand reputation. Maintained customer profiles and order records using Zoho CRM.

Spearheaded data cleansing initiatives to eliminate duplicates and rectify inaccuracies. Maintained precise database updates to ensure high data accuracy and consistency.

Completed IT Support certification from Alison Learning Academy in 2026.

Completed Administrative Support certification from Alison Learning Academy in 2025.

Completed a Postgraduate Diploma in Communication Arts at the University of Uyo in 2023.

Completed Human Resource Management certification from Dexa in 2023.

Grade: Honors

Completed the ALX Virtual Assistant Course with Honors in 2022.

Completed Customer Relationship Management certification from Side Hustle in 2022.

Completed Soft-Skills Training from Jobberman Nigeria in 2021.

Completed Relationship Management certification from Alison Learning Academy in 2020.

Earned a Bachelor of Arts in Linguistics from the University of Uyo in 2018.

Obtained a Diploma in Law from the University of Uyo in 2013.