ED

Open to opportunities

Ella May Velasco Dickinson

@ellamayvelascodickin

Customer-focused supervisor with 10+ years in hospitality and retail.

What I'm looking for

I seek roles where I can lead teams, improve operations, and deliver exceptional customer experiences within a collaborative, results-driven environment.

I am a customer-focused supervisor with over a decade of experience across hospitality, luxury retail, digital marketing, and printing services. I excel at team leadership, operational management, and delivering premium customer experiences in fast-paced environments.

Throughout my career I have managed venues, supervised staff, coordinated suppliers and stock, and trained sales and marketing teams while optimising digital campaigns through metric analysis. I consistently improve internal processes and prioritise service quality and efficiency.

I bring strong organisational skills, problem-solving abilities, and adaptability, and I am immediately available to contribute to customer service excellence and operational leadership within a results-oriented team.

Experience

Work history, roles, and key accomplishments

BC

Supervisor & Waitress

Birdie Café

Oct 2024 - Oct 2025 (1 year)

Managed venue operations, suppliers, and stock while supervising staff and resolving customer issues to maintain service quality and efficiency.

Team Management Inventory Control Supplier Management Customer Service

PM

Team Leader, Digital Marketing

Pursuit Marketing

May 2022 - May 2023 (11 months)

Led and trained sales and marketing teams, analysed campaign metrics and optimised digital campaigns while coordinating objectives and improving internal processes.

Digital Marketing Team Management Metrics Analysis Process Improvement Training

UC

Supervisor

Urban Chai

Nov 2020 - May 2022 (1 year 6 months)

Organised staff schedules, managed inventory and suppliers, and supervised service delivery to ensure consistent customer satisfaction.

Scheduling Inventory Management Supplier Management Customer Service Service Supervision Organisation

EB

Luxury Retail Associate

Elle Morgan Boutique

Jul 2017 - Feb 2020 (2 years 7 months)

Provided personalised sales and premium fashion advice, managed inventory and restocking, and built customer loyalty through high-end service.

Luxury Retail Personalised Sales Inventory Control Visual Merchandising

DR

Luxury Retreat Assistant

DDG Retreat

May 2014 - Oct 2014 (5 months)

Delivered personalised guest services and supported logistics and activity organisation to enhance guest experience at a luxury retreat.

Guest Service Activity Coordination Customer Service Hospitality Communication

DP

Print Shop Assistant

DIGI Print

Oct 2012 - Mar 2013 (5 months)

Operated machinery, performed production tasks, and conducted quality control and order preparation to meet production targets.

Production Quality Control Inventory Time Management

Education

Degrees, certifications, and relevant coursework

Ella May hasn't added their education

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Tech stack

Software and tools used professionally

Gmail

Chai

Availability

Open to opportunities

Location

Spain

Authorized to work in

Job categories

Supervisor Customer Service Team Leader Digital Marketing Retail Associate Operations Manager Supervisor Management Supervisor Administrative Supervisor Regional Supervisor Security Supervisor Audit Supervisor Healthcare Supervisor Construction Supervisor Accounting Supervisor

Skills

Team Management Digital Marketing Organisation Leadership Inventory Control Problem Solving Effective Communicator Staff Supervision Supplier Management Metrics Analysis Training Chai Gmail

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