Ella May Velasco Dickinson
@ellamayvelascodickin
Customer-focused supervisor with 10+ years in hospitality and retail.
SpainWhat I'm looking for
I am a customer-focused supervisor with over a decade of experience across hospitality, luxury retail, digital marketing, and printing services. I excel at team leadership, operational management, and delivering premium customer experiences in fast-paced environments.
Throughout my career I have managed venues, supervised staff, coordinated suppliers and stock, and trained sales and marketing teams while optimising digital campaigns through metric analysis. I consistently improve internal processes and prioritise service quality and efficiency.
I bring strong organisational skills, problem-solving abilities, and adaptability, and I am immediately available to contribute to customer service excellence and operational leadership within a results-oriented team.
Experience
Work history, roles, and key accomplishments
Supervisor & Waitress
Birdie Café
Oct 2024 - Oct 2025 (1 year)
Managed venue operations, suppliers, and stock while supervising staff and resolving customer issues to maintain service quality and efficiency.
Team Leader, Digital Marketing
Pursuit Marketing
May 2022 - May 2023 (11 months)
Led and trained sales and marketing teams, analysed campaign metrics and optimised digital campaigns while coordinating objectives and improving internal processes.
Supervisor
Urban Chai
Nov 2020 - May 2022 (1 year 6 months)
Organised staff schedules, managed inventory and suppliers, and supervised service delivery to ensure consistent customer satisfaction.
Luxury Retail Associate
Elle Morgan Boutique
Jul 2017 - Feb 2020 (2 years 7 months)
Provided personalised sales and premium fashion advice, managed inventory and restocking, and built customer loyalty through high-end service.
Luxury Retreat Assistant
DDG Retreat
May 2014 - Oct 2014 (5 months)
Delivered personalised guest services and supported logistics and activity organisation to enhance guest experience at a luxury retreat.
Print Shop Assistant
DIGI Print
Oct 2012 - Mar 2013 (5 months)
Operated machinery, performed production tasks, and conducted quality control and order preparation to meet production targets.
Education
Degrees, certifications, and relevant coursework
Ella May hasn't added their education
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Availability
Location
SpainAuthorized to work in
Job categories
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