Aina Randria

I’m a bilingual Customer Operations and Back Office Specialist experienced in supporting international clients in digital environments. I focus on KYC verification and compliance, inbound support, and real-time data management with strong attention to detail.

In my current role at Setex Madagascar, I handle inbound customer calls, guide clients through verification and documentation, and update customer data in real time. I manage and escalate complex cases with complete, structured documentation to help drive timely resolution.

My results include managing up to 15 inbound calls per day, processing 50+ files daily with 98% accuracy, and reducing KYC errors by 30%. I also identify recurring payment issues to improve system performance, while consistently following up on 40–60 cases weekly.

I bring clear communication (FR/EN), strong SOP adherence, and disciplined problem-solving when handling sensitive information. I aim to keep operations reliable, improve processes, and ensure every case is handled accurately and efficiently in fast-paced remote settings.