At Remote Coworker, I supported a U.S.-based law firm handling employment law and workers’ compensation matters. I conducted intake interviews, screened prospective clients, and documented information for attorney review.
I coordinated client document requests, followed up on missing records, and organized materials such as medical records, pay stubs, and employment-related documents. I also scheduled consultations and updated client information and case statuses in Salesforce CRM.
At TELUS International Inc., I evaluated customer email and chat interactions for grammar, clarity, accuracy, and compliance. I also prepared tracking reports and documented quality trends.
Earlier, at One Virtual Solutions and Career Hub, I supported administrative workflows and coordinated recruitment activities. At Core Global Online Services, I taught English and reviewed learners’ written work.
