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Justen Rigor

@justenrigor

Message

I’m a Legal Intake & Case Management professional who improves workflows with accurate, tech-enabled support.

Philippines

Message

What I'm looking for

I’m looking for a role where I can run accurate, high-volume legal intake and case management, using tools like Salesforce and Zendesk to streamline workflows, improve data integrity, and deliver timely, client-first support.

I’m a results-driven professional with nearly 4 years of experience supporting guided users through QuickBooks Online features, including payroll and reconciliation. I document interactions, escalate technical issues, and help reduce resolution times—cutting them by 20% through careful case evaluation and data accuracy.

In legal intake roles, I conduct client interviews, gather critical information for eligibility decisions, and manage 80+ weekly inquiries in case management systems with a 98% accuracy rate. I streamline workflows with attorneys, reduce intake processing time by 25%, and maintain organized, compliant case files while improving data integrity and reducing redundancy across high-volume intake.

Experience

Work history, roles, and key accomplishments

Legal Intake & Case Mgmt Coordinator

XtendOps (Blackacre)

Jan 2025 - Jan 2026 (1 year)

Conducted comprehensive client intake, gathering and analyzing information to assess eligibility and streamline case initiation. Managed duplicate/overlapping case records and improved workflow efficiency by reducing redundancy and maintaining organized case files using multiple case management tools.

Legal Intake Case Management Systems Salesforce Zendesk Twilio Filevine Clio Workflow Optimization

Backend Support Specialist

Community Brands (YourMembership)

Jan 2024 - Jan 2025 (1 year)

Provided backend support for membership management, troubleshooting technical issues and resolving account-related concerns. Maintained detailed customer interaction records and resolutions in Salesforce CRM and Zendesk.

Membership Management Technical Troubleshooting Zendesk Salesforce CRM Account Support Backend

Matter Intake Specialist

OfficePartners360 (Morgan and Morgan)

Jan 2023 - Jan 2024 (1 year)

Conducted initial client interviews and gathered case information for 80+ weekly inquiries. Assessed eligibility with 98% data accuracy and reduced intake processing time by 25% by streamlining workflows with attorneys.

Legal Intake Initial Client Interviews Case Management Workflow Optimization Case Documentation Process Improvement

Technical Support Representative

Concentrix CVG

Jan 2022 - Jan 2023 (1 year)

Guided users through QuickBooks Online features, including payroll and reconciliation, and documented interactions while escalating technical issues. Reduced resolution times by 20% through efficient case evaluation and high data accuracy.

Quickbooks Online Payroll Support Reconciliations Technical Support Case Documentation Troubleshooting