Maia Pauline
@maiapauline
Client intake specialist at a personal injury and civil litigation law firm who handled prospective client calls and scheduled consultations remotely.
PhilippinesWhat I'm looking for
At a U.S. based personal injury / civil litigation law firm, I handled inbound calls and gathered initial information from prospective and existing clients. I scheduled consultations with Google Calendar and used RingCentral to manage calls and client communications.
As a freelance online English teacher and at Best English Inc., I taught English to students from different backgrounds, including conversational English, IELTS, and general English. I also developed lesson plans, worksheets, and digital instructional materials.
During my social work internships at the Municipal Social Welfare and Development Office (MSWDO) and Jecsons Medical Center, I prepared case reports and records, conducted intake interviews and assessments, and assisted with documentation. I hold a Bachelor of Science in Social Work and a Bachelor of Science in Information Technology.
Experience
Work history, roles, and key accomplishments
Client Intake Specialist
U.S. Based Personal Injury / Civil Litigation Law Firm
Mar 2026 - Aug 2026 (5 months)
Answered inbound calls from prospective and existing clients, conducted initial client intake, and scheduled consultations using Google Calendar. Utilized RingCentral to manage calls and maintained confidentiality.
Freelance Online English Teacher
Private Students
Apr 2025 - Mar 2026 (11 months)
Delivered conversational English, IELTS preparation, and general English lessons to Chinese and Korean students. Managed scheduling, lesson planning, and student progress tracking independently.
Social Work Intern / Case Work Trainee
Municipal Social Welfare and Development Office (MSWDO)
Oct 2024 - Apr 2025 (6 months)
Prepared case study reports, conducted intake interviews and assessments, and performed home visits. Participated in community organization activities and assisted with case documentation.
Full-Time Online English Teacher / Instructional Materials Developer
Best English Inc.
Jan 2024 - Mar 2025 (1 year 2 months)
Provided online English instruction to Chinese and Japanese students covering Business English, Conversational English, IELTS, and General English. Developed instructional materials including lesson plans and digital content.
Medical Social Work Intern
Jecsons Medical Center
Sep 2024 - Oct 2024 (1 month)
Compiled and submitted case records, assisted with medical social work documentation, and maintained confidential client records. Supported the Medical Social Worker with case-related tasks.
Part-Time Online English Teacher
Live English Now
Feb 2023 - May 2023 (3 months)
Taught online English lessons to Turkish students covering Kids English, Conversational English, IELTS, and General English.
Full-Time Online English Teacher / Educational Content Creator
Hyper Study English Co.
Sep 2021 - Dec 2022 (1 year 3 months)
Delivered Kids English, Conversational English, and IELTS lessons to Korean students via online platforms. Created educational content and instructional materials to support student engagement.
English Teacher
Sesame Street English Huamao Center
Jun 2019 - Jun 2021 (2 years)
Taught English to Chinese children aged 2–13 in a structured classroom environment. Delivered Kids English curriculum and fostered a positive learning atmosphere.
Tutorial Teacher
San Isidro Tutorial Day Care Services
May 2017 - Jan 2019 (1 year 8 months)
Provided tutorial support in English for elementary and high school students.
Education
Degrees, certifications, and relevant coursework
USST Colleges Inc.
Bachelor of Science, Social Work
Graduated with a Bachelor of Science in Social Work in 2025.
St. Jude Training Center
Mental Health Awareness Training (MHAT) for Professionals, Mental Health
Completed Mental Health Awareness Training (MHAT) for Professionals in December 2025.
AMA Computer College
Bachelor of Science, Information Technology
Graduated with a Bachelor of Science in Information Technology in 2017.
Teacher Record
TEFL, English Language Teaching
Completed a 120-hour Teaching English as a Foreign Language (TEFL) certification.
TESOL Asia
TESOL, English Language Teaching
Completed a 120-hour Teaching English to Speakers of Other Languages (TESOL) certification.
UP–PGH Medical Social Service
Interdisciplinary Collaboration Across Generational Gaps, Social Work
Completed training on Interdisciplinary Collaboration Across Generational Gaps in October 2025.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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