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Aimee Griffin

@aimeegriffin

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I'm a Rutgers student supporting insurance operations, social-emotional learning research, and customer service.

United States

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What I'm looking for

I'm seeking an opportunity to build on my experience in insurance operations, research, or customer support while contributing to accurate, organized, people-focused work.

I'm a Rutgers University student with experience across insurance operations, social-emotional learning research, and customer-facing support.

At NJM Insurance Group, I assist with reviewing personal lines policies for accuracy and underwriting compliance. I also help assess client needs and provide coverage and risk-mitigation recommendations.

As a Social Emotional Learning Lab Intern at Highland Park Elementary School, I supported data collection, participant engagement, educational materials, and SEL-focused activities. I contributed to child development discussions and maintained organized study documentation.

Previously, as a Camp Counselor at No Limit Martial Arts, I handled an average of 40 customer inquiries and complaints per day while helping children build confidence, discipline, and respect.

Experience

Work history, roles, and key accomplishments

Current

Personal Lines Associate

Current

NJM Insurance Group

Jun 2023 - Present (3 years 3 months)

- Assisted in the comprehensive review of personal lines insurance policies, ensuring accuracy and compliance with underwriting guidelines, while gaining proficiency in policy issuance and documentation processes.
- Collaborated with seasoned insurance professionals to analyze and assess client needs, providing personalized recommendations for coverage enhancements and risk mitigation strategies,

Policy Issuance Documentation Underwriting Risk Mitigation Customer Satisfaction Retention

Personal Lines Part-Time Student Work

NJM Insurance Group

Jun 2023 - May 2026 (2 years 11 months)

Provided direct customer support for personal lines and general claims, explaining claim procedures and reviewing documentation. Collaborated with senior staff to identify trends in client needs and satisfaction, strengthening client retention.

Customer Support Claims Processing Documentation Review Customer Retention

Social Emotional Learning Lab Intern

Highland Park Elementary School

Sep 2025 - Dec 2025 (3 months)

- Supported research and programming focused on social-emotional development by assisting with data collection, participant engagement, and preparation of educational materials for ongoing lab projects.
- Collaborated with lab members to facilitate SEL-focused activities, contribute to weekly discussions on child development frameworks, and maintain organized documentation to ensure accuracy and c

Camp Counselor

No Limit Martial Arts

Jun 2021 - Aug 2022 (1 year 2 months)

- Promptly handled an average of 40 customer inquiries and complaints per day.
- Greeted customers and helped them check in and answered questions with compassion and empathy.
- Helped children to develop confidence, discipline, and respect through repetitive daily routines.