Angel Soto

I’m a bilingual (Spanish-English) operations and customer service leader with 10+ years of experience managing large-scale teams in logistics and federal service environments. I bring a results-focused, disciplined approach to fast-paced work.

In my most recent role as a Customer Service Supervisor at the United States Postal Service (USPS), I supervised daily operations for a workforce of up to 200 employees. I tracked KPIs, improved productivity and service quality, and handled complex customer escalations to protect satisfaction and retention.

I’m also Lean Six Sigma Yellow Belt certified, and I use process improvement principles to streamline operations and strengthen consistency. I trained, coached, and onboarded employees to build capability across the team, while collaborating with cross-functional partners to resolve operational challenges.

Beyond customer service leadership, I’ve delivered high-volume routes as a Delivery Driver with FedEx Ground and served in mission-critical operations with the United States Army. I’m fully prepared for remote operations and team management, with a clear focus on performance, safety, and reliable delivery.