Open to opportunities

Aila Sulayao

@ailasulayao

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BPO professional specializing in administration, training, and engagement.

Philippines

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What I'm looking for

I seek roles where I can deliver efficient administrative support, design training and engagement programs, grow in learning & development, and contribute to a collaborative, service-oriented team.

I am a results-driven BPO professional with three years of experience in administration, employee engagement, and learning delivery. I have developed and executed engagement projects, managed budgets and schedules, and created publication and learning materials that improved communication and onboarding effectiveness.

I excel at client coordination, training new hires on product processes and company standards, and using Google Workspace to maintain accurate reports and presentations. I bring strong interpersonal skills, problem-solving ability, and a commitment to delivering measurable value and efficient operational support.

Experience

Work history, roles, and key accomplishments

Learning Specialist

TELUS Digital Experience

Mar 2025 - Oct 2025 (7 months)

Delivered onboarding training for new hires on product processes and company standards, developed learning resources and publications that improved trainee readiness and confidence.

Training Delivery Onboarding Instructional Design Google Workspace Documentation Public Speaking Coaching

General Administration Analyst

TELUS Digital Experience

Feb 2023 - Feb 2025 (2 years)

Managed employee engagement projects and events, oversaw budgets and financial reports, and produced publication materials and social media content to support internal communication.

Employee Engagement Event Planning Budgeting Google Workspace Reporting Social Media Management Graphic Design

Customer Service Representative

TELUS International Philippines

Mar 2022 - Feb 2023 (11 months)

Handled telephone and online inquiries for a debit card fraud team, assisting customers with phishing and identity-theft issues and resolving fraud-related cases.