Elizabeth Culverson - Service Champion / Shift Leader - DRG Diversified Restaurant Group Taco Bell | Himalayas
Elizabeth CulversonEC
Open to opportunities

Elizabeth Culverson

@elizabethculverson

Dynamic customer service specialist transitioning to IT Help Desk.

United States

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while transitioning into IT, with opportunities for growth and development.

I am a dynamic professional with 2 years of experience as a Service Champion and Shift Leader, excelling in fast-paced environments while ensuring exceptional customer satisfaction. My proven expertise in management and decision-making, coupled with foundational IT knowledge, positions me well for a transition into an IT Help Desk Technician role.

At DRG Diversified Restaurant Group Taco Bell, I delivered fast, accurate service in a high-volume environment, handled cash, processed orders, and collaborated with team members to meet sales and performance goals. I also trained new employees on store procedures and customer service standards, showcasing my ability to lead and enhance team performance. I am accustomed to adhering to company standards and treating all customers with kindness and hospitality.

Experience

Work history, roles, and key accomplishments

DB

Service Champion / Shift Leader

DRG Diversified Restaurant Group Taco Bell

Dec 2022 - Aug 2024 (1 year 8 months)

Provided efficient and precise service in a busy setting, ensuring high levels of customer satisfaction. Managed cash handling, processed orders, and reconciled registers at the end of shifts.

Education

Degrees, certifications, and relevant coursework

ND

Nevada Help Desk

Pre-security, Help Desk

As a student currently at Nevada Help Desk, I am studying to get my certifications to become an experienced IT professional. I am currently on the road for my Security+ certification.

NC

Nevada State Charter

High school diploma, General Studies

Completed high school education, earning a diploma from Nevada State Charter.

Tech stack

Software and tools used professionally

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