Elizabeth Culverson
@elizabethculverson
Dynamic customer service specialist transitioning to IT Help Desk.
What I'm looking for
I am a dynamic professional with 2 years of experience as a Service Champion and Shift Leader, excelling in fast-paced environments while ensuring exceptional customer satisfaction. My proven expertise in management and decision-making, coupled with foundational IT knowledge, positions me well for a transition into an IT Help Desk Technician role.
At DRG Diversified Restaurant Group Taco Bell, I delivered fast, accurate service in a high-volume environment, handled cash, processed orders, and collaborated with team members to meet sales and performance goals. I also trained new employees on store procedures and customer service standards, showcasing my ability to lead and enhance team performance. I am accustomed to adhering to company standards and treating all customers with kindness and hospitality.
Experience
Work history, roles, and key accomplishments
Service Champion / Shift Leader
DRG Diversified Restaurant Group Taco Bell
Dec 2022 - Aug 2024 (1 year 8 months)
Provided efficient and precise service in a busy setting, ensuring high levels of customer satisfaction. Managed cash handling, processed orders, and reconciled registers at the end of shifts.
Education
Degrees, certifications, and relevant coursework
Nevada Help Desk
Pre-security, Help Desk
As a student currently at Nevada Help Desk, I am studying to get my certifications to become an experienced IT professional. I am currently on the road for my Security+ certification.
Nevada State Charter
High school diploma, General Studies
Completed high school education, earning a diploma from Nevada State Charter.
Availability
Location
Authorized to work in
Job categories
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