Open to opportunities

Ahmad User

@ahmaduser4

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Dedicated professional seeking growth in manufacturing and operational roles.

United States

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What I'm looking for

I am looking for a role that offers hands-on experience in manufacturing and opportunities for professional growth.

I am a motivated individual with extensive experience in various roles, primarily focused on customer service and operational support. My journey began at the United States Postal Service, where I served as a Postal Support Employee, taking on responsibilities such as team lead, expediting, dispatcher, and mail processing. This role honed my leadership skills and provided me with a solid foundation in logistics and operations.

Throughout my career, I have consistently demonstrated my ability to adapt and thrive in fast-paced environments. My time at Convergys as a Technical Support Agent allowed me to develop strong troubleshooting and customer service skills, while my experience at DHL-SMX Staffing involved meticulous handling of shipping and receiving processes for Amazon. I am passionate about learning all aspects of manufacturing and am eager to apply my skills in a practical setting that fosters growth and development.

Experience

Work history, roles, and key accomplishments

Postal Support Employee

United States Postal Service

Dec 2012 - Present (12 years 6 months)

Led teams as a Postal Support Employee, overseeing mail processing and expediting operations. Managed dispatch activities to ensure timely delivery of mail.

Team Leadership Logistics Operations Management

Technical Support Agent

Convergys - AT&T

Mar 2012 - Present (13 years 3 months)

Provided technical support to customers, troubleshooting various issues. Delivered excellent customer service while resolving technical problems.

Technical Support Troubleshooting Customer Service Problem Solving Communication

Shipping and Receiving In-bound Associate

DHL-SMX Staffing (Amazon.com)

Dec 2011 - Present (13 years 6 months)

Handled the processing of return merchandise orders for Amazon's online store. Sorted, scanned, and distributed items for credit or re-stocking, and picked/packed replacement orders.

Inventory Management Logistics

Merchandiser/Flow Team - Customer Service

Macy's Tri-County

Aug 2010 - Present (14 years 10 months)

Coordinated receiving, display, and sales floor activities. Assisted customers and maintained an organized retail environment.

Customer Service

Census Taker

United States Census Bureau

Apr 2010 - Present (15 years 2 months)

Performed data collection and verification in accordance with assigned guidelines. Ensured accuracy and completeness of census information.

Data Collection Reporting

Courtesy Clerk/Bagger

Kroger

Mar 2009 - Present (16 years 3 months)

Maintained store cleanliness and assisted customers with their questions and product inquiries. Managed cart retrieval and returned non-purchased items to their proper locations.

Customer Service

Volunteer

Greater Cincinnati Urban League

May 2008 - Present (17 years 1 month)

Participated in community initiatives and supported organizational programs. Contributed to various projects aimed at community development.

Community Engagement Team Collaboration

Youth Museum Guide

Museum Center

Jun 2004 - Present (21 years)

Guided visitors through museum exhibits and contributed to the development of changing displays. Recognized for contributions by the Museum Director.

Museum Education Public Speaking Customer Engagement

Education

Degrees, certifications, and relevant coursework

Purdue Global

Associate of Science, IT Management

Currently pursuing a degree in IT Management, focusing on the principles and practices of managing information technology systems and projects. Developing skills in leadership, project management, and strategic IT planning.

Cincinnati Public Schools – Virtual High School

High School Diploma, General Studies

Activities and societies: Special Training in Leadership, Team Building, Diversity, Project Management and Customer Service. Greater Cincinnati Urban League Summer Partnership Training.

Completed general studies through a virtual high school program, gaining foundational knowledge across various subjects. Received special training in leadership, team building, diversity, project management, and customer service.