Adam Tripp

I am an experienced IT Operations Leader with over 15 years of expertise in managing enterprise-level systems across multi-domain environments. My career has been defined by my ability to ensure service continuity and system reliability for mission-critical operations. I excel in Tier 3 support, vendor escalation, and 24/7 incident management, always striving to enhance end-user experience and operational performance.

At CACI International, I led Tier 3 support operations, coordinating with cross-functional teams and Tier 4 vendors to resolve complex incidents and fulfill high-priority service requests. My proactive approach to monitoring enterprise infrastructure and implementing continuous service improvements has consistently resulted in enhanced customer satisfaction and team efficiency. I am passionate about driving technical solutions that align with business goals and ITIL best practices.

Throughout my career, I have developed a strong foundation in technical project management and performance management. I have successfully trained and onboarded junior staff, ensuring standardized incident handling and response protocols across shifts. My commitment to operational excellence and strategic thinking positions me as a valuable asset in any IT operations environment.