Adam Tripp
@adamtripp
Experienced IT Operations Leader with a focus on enterprise infrastructure.
What I'm looking for
I am an experienced IT Operations Leader with over 15 years of expertise in managing enterprise-level systems across multi-domain environments. My career has been defined by my ability to ensure service continuity and system reliability for mission-critical operations. I excel in Tier 3 support, vendor escalation, and 24/7 incident management, always striving to enhance end-user experience and operational performance.
At CACI International, I led Tier 3 support operations, coordinating with cross-functional teams and Tier 4 vendors to resolve complex incidents and fulfill high-priority service requests. My proactive approach to monitoring enterprise infrastructure and implementing continuous service improvements has consistently resulted in enhanced customer satisfaction and team efficiency. I am passionate about driving technical solutions that align with business goals and ITIL best practices.
Throughout my career, I have developed a strong foundation in technical project management and performance management. I have successfully trained and onboarded junior staff, ensuring standardized incident handling and response protocols across shifts. My commitment to operational excellence and strategic thinking positions me as a valuable asset in any IT operations environment.
Experience
Work history, roles, and key accomplishments
BEMSD Information Technology Systems (BITS) Operations Lead
CACI International
Feb 2020 - Present (5 years 5 months)
Led Tier 3 support operations across multiple domains, ensuring service continuity and performance of mission-critical applications. Coordinated escalations with Tier 4 vendors and internal SMEs to resolve complex incidents and fulfill high-priority service requests.
Enterprise Operations Center (EOC) Watch Officer / Shift Lead
ASM Research
Apr 2018 - Present (7 years 3 months)
Served as lead operator in a 24x7 EOC, managing real-time infrastructure monitoring, Tier 3 incident response, and escalation of enterprise-level IT issues. Collaborated with internal teams and vendors to restore service across classified and unclassified networks.
OIT Duty Officer
AMDEX Corporation
Jul 2009 - Present (16 years)
Handled nationwide, mission-critical IT services as a primary escalation point for outages and major incidents. Delivered responsive, high-quality Tier 3 technical support, maintaining operational integrity of large-scale enterprise infrastructure.
Education
Degrees, certifications, and relevant coursework
Strayer University
Bachelor of Science, Computer Information Systems
Completed a Bachelor of Science in Computer Information Systems. Gained foundational knowledge in computer systems and information technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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