Adam Tripp - BEMSD Information Technology Systems (BITS) Operations Lead - CACI International | Himalayas
Adam TrippAT
Open to opportunities

Adam Tripp

@adamtripp

Experienced IT Operations Leader with a focus on enterprise infrastructure.

United States
Message

What I'm looking for

I am looking for a role that challenges me and allows for growth, ideally in a collaborative environment focused on operational excellence and innovative IT solutions.

I am an experienced IT Operations Leader with over 15 years of expertise in managing enterprise-level systems across multi-domain environments. My career has been defined by my ability to ensure service continuity and system reliability for mission-critical operations. I excel in Tier 3 support, vendor escalation, and 24/7 incident management, always striving to enhance end-user experience and operational performance.

At CACI International, I led Tier 3 support operations, coordinating with cross-functional teams and Tier 4 vendors to resolve complex incidents and fulfill high-priority service requests. My proactive approach to monitoring enterprise infrastructure and implementing continuous service improvements has consistently resulted in enhanced customer satisfaction and team efficiency. I am passionate about driving technical solutions that align with business goals and ITIL best practices.

Throughout my career, I have developed a strong foundation in technical project management and performance management. I have successfully trained and onboarded junior staff, ensuring standardized incident handling and response protocols across shifts. My commitment to operational excellence and strategic thinking positions me as a valuable asset in any IT operations environment.

Experience

Work history, roles, and key accomplishments

CI
Current

BEMSD Information Technology Systems (BITS) Operations Lead

CACI International

Feb 2020 - Present (5 years 5 months)

Led Tier 3 support operations across multiple domains, ensuring service continuity and performance of mission-critical applications. Coordinated escalations with Tier 4 vendors and internal SMEs to resolve complex incidents and fulfill high-priority service requests.

AR

Enterprise Operations Center (EOC) Watch Officer / Shift Lead

ASM Research

Apr 2018 - Present (7 years 3 months)

Served as lead operator in a 24x7 EOC, managing real-time infrastructure monitoring, Tier 3 incident response, and escalation of enterprise-level IT issues. Collaborated with internal teams and vendors to restore service across classified and unclassified networks.

AC

OIT Duty Officer

AMDEX Corporation

Jul 2009 - Present (16 years)

Handled nationwide, mission-critical IT services as a primary escalation point for outages and major incidents. Delivered responsive, high-quality Tier 3 technical support, maintaining operational integrity of large-scale enterprise infrastructure.

Education

Degrees, certifications, and relevant coursework

SU

Strayer University

Bachelor of Science, Computer Information Systems

Completed a Bachelor of Science in Computer Information Systems. Gained foundational knowledge in computer systems and information technology.

Tech stack

Software and tools used professionally

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