Open to opportunities

Mariya Yusuf

@mariyayusuf

Message

I lead operations and service delivery to ensure 24/7 telecom reliability.

United States

Message

What I'm looking for

I’m looking for a leadership role where I can own 24/7 operations and service delivery, drive incident/problem management, and build KPI-led governance, dashboards, and SOPs to improve reliability, stakeholder outcomes, and continuous improvement.

I am an Operations and Service Delivery Leader with 18+ years of experience leading telecommunications and IT operations, network operations, customer service, and executive business operations. I have a proven track record managing 24/7 operational environments, major incident response, operational governance, KPI reporting, and process improvement—translating complex technical operations into business outcomes through strong leadership and stakeholder management.

In my current role as Chief Operating Officer at IT Sky Solutions Limited, I provide strategic leadership across Commercial, ICT, and Human Resources operations, building executive dashboards, KPI scorecards, governance frameworks, SOPs, and reporting processes. Previously, as a Senior Engineer in Network Operations Center operations at T2Mobile, I led nationwide 24/7 NOC activities, managed major incidents end-to-end while maintaining SLA commitments, and supported root-cause analysis to strengthen reliability—also mentoring engineers to standardize procedures, templates, and escalation workflows.

Experience

Work history, roles, and key accomplishments

Current

Chief Operating Officer

Current

IT Sky Solutions Limited

Sep 2025 - Present (10 months)

Provided strategic leadership across commercial, ICT, and human resources operations, building executive dashboards, governance frameworks, SOPs, and reporting processes. Led cross-functional initiatives to improve operational readiness and service delivery while monitoring performance, risks, and strategic initiatives.

Operations Management Service Delivery Dashboards KPI Reporting Operational Governance SOP Development Cross functional Leadership Vendor Management Risk Management Process Improvement Change Management

Senior Network Ops Center Engineer

T2Mobile (formerly 9mobile Nigeria)

Jun 2017 - Sep 2025 (8 years 3 months)

Led nationwide 24/7 Network Operations Center activities supporting mission-critical telecommunications services, including major incident management and SLA commitment delivery. Produced executive KPI reports and post-incident reviews, and mentored engineers to standardize operational procedures, templates, and escalation workflows.

Network Operations Center (NOC)24 7 Operations Major Incident Management SLA Management Executive Reporting KPI Reporting Post Incident Review Mentorship Standard Operating Procedures Fault Management

Fault Management Engineer

T2Mobile (formerly 9mobile Nigeria)

Nov 2011 - May 2017 (5 years 6 months)

Monitored network performance and coordinated rapid restoration of service-impacting faults while managing vendor escalations. Supported root cause analysis to improve network reliability, prepared operational reports, and maintained SLA compliance documentation.

Fault Management Network Monitoring Rapid Service Restoration Vendor Escalation Root Cause Analysis SLA Operational Reporting

Customer Care Executive

T2Mobile (formerly 9mobile Nigeria)

Mar 2009 - Oct 2011 (2 years 7 months)

Provided customer support in a high-volume telecommunications environment by resolving service issues through coordination with technical support teams. Maintained customer records and met operational quality targets.

Customer Support