Hyginus Opara

I’m a results-driven Network Operations Center (NOC) engineer and Performance Manager with over 6 years of telecom operations experience supporting large-scale mobile and fiber infrastructure. I focus on network surveillance, service assurance, incident management, and performance monitoring to protect uptime and customer experience.

In my current role as Performance Manager (NOC) at EGOGO TECH LTD, I lead monitoring and performance management across 500–1,000 network sites. I coordinate incident management and service restoration, supervise teams of up to 20, and ensure compliance with operational KPIs and SLAs while producing executive reports and performance dashboards.

Previously, as a NOC Engineer at EGOGO TECH LTD and Nokia Networks Nigeria Limited, I managed thousands of incident tickets monthly using ServiceNow, ITSM, OSS, PRTG, and Affectli tools. I escalated critical incidents, coordinated fault resolution, maintained operational reports and outage documentation, and monitored 1,000–2,000 telecom network sites to support service continuity.

I’ve contributed to network availability and service uptime ranging from 70% to 95% through proactive monitoring and rapid response. I also support major telecom and fiber infrastructure projects across operators including Smile, 9mobile, MTN, Glo, MainOne, and Layer3—bringing disciplined root-cause thinking, strong escalation management, and clear stakeholder communication.