Open to opportunities

Alexandre Pasquini

@alexandrepasquini

Message

I am an IT operations leader driving strategic, measurable operational improvements.

United States

Message

What I'm looking for

I seek a senior IT operations role where I can lead cross-functional teams, optimize processes, ensure SLA excellence, and drive measurable cost savings in a collaborative, growth-focused company.

I am a results-driven IT operations leader with over 20 years of experience leading multidisciplinary teams and delivering measurable business impact. I have led large teams, was promoted to Country Manager, negotiated $800K in supplier savings, increased company market share by 50%, improved company savings by 35%, and reduced operational expenses by 28%.

I specialize in IT operations, agile delivery, SLA management and client relations, and I pursue continuous improvement through process optimization and strategic planning. I hold multiple industry certifications and am currently pursuing an MS in Artificial Intelligence to deepen my technical and strategic capabilities.

Experience

Work history, roles, and key accomplishments

Service / Operational Manager

Minsait

Jan 2025 - Aug 2025 (7 months)

Managed shared departments including service desk, planning, field, logistics and technical assistance, improving SLA compliance and operational reporting. Led team recruitment, KPI monitoring and continuous improvement initiatives to enhance service efficiency.

Service Management SLA Management Team Leadership IT Operations Field Services KPIs Continuous Improvement

Territory Manager

NCR Atleos

Mar 2023 - Dec 2024 (1 year 9 months)

Oversaw technical management and operations for banking and retail clients across Portugal, ensuring SLA compliance and system uptime. Acted as primary liaison between customers and development teams while supervising installations, maintenance and inventory control.

Technical Support SLA Management Installation Inventory Control Training

Technical Operations Manager

Autocab

Sep 2010 - Dec 2023 (13 years 3 months)

Supervised taxi dispatch systems and technical operations across Brazil and South America, managing customer support, software updates and deployments. Drove process improvements and service quality initiatives to maintain system reliability.

IT Operations Software Deployment Customer Support Incident Management Process Improvement

Country Manager

Autocab

Jan 2014 - Feb 2023 (9 years 1 month)

Led strategic operations, business development and market expansion in Brazil, aligning technical and operational processes with commercial objectives. Managed customer relationships and collaborated on project feasibility and implementation to grow market presence.

Operations Management Business Development Market Expansion Customer Relationship Management Strategic Planning Team Leadership Stakeholder Management

Operational Manager

Mobix Wireless Solutions

Mar 2008 - Sep 2010 (2 years 6 months)

Directed customer service operations to optimize response times, SLA compliance and service quality, while managing regional technical teams to reduce operational costs and enhance revenue streams.

Customer Service SLA Management Service Delivery

Installation & Maintenance Supervisor

Mobix Wireless Solutions

Feb 2007 - Feb 2008 (1 year)

Supervised technical teams and managed schedules for installations and maintenance, providing remote and on-site support for urgent technical issues and improving service reporting and efficiency.

Team Supervision Maintenance Reporting Process Optimization