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Mariya Yusuf

@mariyayusuf2

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I lead mission-critical operations, service delivery, and technical infrastructure programs.

United States

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What I'm looking for

I'm looking to lead operations, service delivery, or technical operations where I can strengthen governance, improve incident and change management, coordinate cross-functional teams and vendors, and deliver reliable mission-critical services.

I lead mission-critical operations and service delivery across telecommunications, network operations, IT infrastructure, and business functions. As COO at IT Sky Solutions, I directed HR, Commercial, and ICT teams while strengthening KPI reporting, governance, SOPs, and operational accountability.

Over 13 years in T2Mobile's 24/7 NOC, I coordinated major incident response, network fault resolution, SLA performance, vendor escalation, and executive reporting. I've also led cloud telephony, carrier IP migration, Active Directory, and PRTG monitoring deployments while maintaining service availability.

Experience

Work history, roles, and key accomplishments

Chief Operating Officer

IT Sky Solutions Limited

Sep 2025 - Jul 2026 (10 months)

Provided strategic and operational leadership across HR, Commercial, and ICT departments, guiding teams in establishing executive dashboards, KPI scorecards, governance frameworks, SOPs, and reporting processes. Directed cross-functional initiatives and partnered with executive leadership to monitor business performance and risks.

Operations Management Service Delivery Executive Reporting KPI Scorecards Governance Frameworks SOP standardization Cross functional Leadership Vendor Management Risk Management

Network Operations Center Engineer

T2Mobile

Nov 2011 - Sep 2025 (13 years 10 months)

Supported 24/7 NOC activities for nationwide telecommunications and data center infrastructure, coordinating incident bridges and escalations. Monitored network alarms and performance indicators, applied ITIL-aligned incident and change management, and contributed to weekly executive reports on KPIs and network performance.

Network Operations Incident Management Change Management Problem Management Root Cause Analysis SLA Monitoring Fault Management Telecommunications ITIL ServiceNow Jira PRTG Huawei U2000 Nokia NetAct HP TeMIP

Customer Care Executive

T2Mobile

Mar 2009 - Oct 2011 (2 years 7 months)

Responded to customer inquiries and service requests in a high-volume contact center, meeting handling-time and quality objectives. Diagnosed issues, coordinated resolution with technical teams, and maintained accurate records while managing customer expectations.

Customer Service Issue Resolution Escalation Management Documentation Communication Skills

Technical Software Translator

Leapsoft Limited

Translated software applications, technical documentation, and user guides, supporting software localization for Hausa-speaking users.

Translation Localization Technical Documentation

Student Engineer/Intern

NNPC

Assisted senior engineers with routine electrical and telecommunications maintenance activities and engineering documentation during industrial training.

Electrical Maintenance Telecommunications Engineering Documentation

Telecommunications Engineer

Suburban Telecoms Limited

Supported deployment and maintenance of telecommunications infrastructure, assisting with installation, testing, and troubleshooting of network equipment.

Telecommunications Network Equipment Installation Troubleshooting