Ahmed Mourad
@ahmedmourad
IT Engineer with technical and managerial skills.
EgyptWhat I'm looking for
I am a seasoned IT Support Engineer with over 7 years of experience in system administration, networking, servers, MS Exchange, and MS Operating systems. Throughout my career, I have worked with esteemed organizations such as Ard Alyaqeen and the Egyptian Army, honing my technical and managerial skills.
As a skilled IT professional, I have a strong background in Microsoft AD, ITSM ticketing tools, OS, and mail systems. I am well-versed in providing end-user support, installing and upgrading hardware and software, and configuring hardware and software.
In addition to my technical expertise, I possess excellent managerial skills, having led teams of sub-officers and soldiers during my tenure with the Egyptian Army. I am confident in my ability to provide top-notch technical support and leadership in any organization.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Ard Alyaqeen For Technical Services LLC
Jan 2018 - Present (8 years 5 months)
Provided end-user support, installed and upgraded hardware and software, and managed desktops, OS support, and Microsoft AD support.
IT ENGINEER
Ash-Shark for Insurance Services
Nov 2015 - Jan 2018 (2 years 2 months)
Secured network systems, set up new users' accounts, and managed servers, backup management, file servers, and antivirus management.
Reserved Officer Engineer
Air Defense Forces – Egyptian Army
Apr 2013 - Dec 2014 (1 year 8 months)
Led sub-officers and soldiers, trained soldiers, and maintained military tools.
Trainee IT Engineer
Ash-Shark for Insurance Services
Jul 2012 - Apr 2013 (9 months)
Activated new users' accounts, installed operating systems and applications, and provided technical support.
Education
Degrees, certifications, and relevant coursework
Zagazig University
Bachelor's degree, Communication and Electronics Engineering
2007 - 2012
My graduation project was about using a connection technique called ZIGBEE in controlling a motor system.
Availability
Location
EgyptAuthorized to work in
Job categories
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