Ahmed MouradAM
Open to opportunities

Ahmed Mourad

@ahmedmourad

IT Engineer with technical and managerial skills.

Egypt

What I'm looking for

Seeking a challenging role that leverages my technical and managerial skills to drive business growth and success.

I am a seasoned IT Support Engineer with over 7 years of experience in system administration, networking, servers, MS Exchange, and MS Operating systems. Throughout my career, I have worked with esteemed organizations such as Ard Alyaqeen and the Egyptian Army, honing my technical and managerial skills.

As a skilled IT professional, I have a strong background in Microsoft AD, ITSM ticketing tools, OS, and mail systems. I am well-versed in providing end-user support, installing and upgrading hardware and software, and configuring hardware and software.

In addition to my technical expertise, I possess excellent managerial skills, having led teams of sub-officers and soldiers during my tenure with the Egyptian Army. I am confident in my ability to provide top-notch technical support and leadership in any organization.

Experience

Work history, roles, and key accomplishments

AL
Current

IT Support Engineer

Ard Alyaqeen For Technical Services LLC

Jan 2018 - Present (7 years 5 months)

Provided end-user support, installed and upgraded hardware and software, and managed desktops, OS support, and Microsoft AD support.

AS

IT ENGINEER

Ash-Shark for Insurance Services

Nov 2015 - Jan 2018 (2 years 2 months)

Secured network systems, set up new users' accounts, and managed servers, backup management, file servers, and antivirus management.

AA

Reserved Officer Engineer

Air Defense Forces – Egyptian Army

Apr 2013 - Dec 2014 (1 year 8 months)

Led sub-officers and soldiers, trained soldiers, and maintained military tools.

Education

Degrees, certifications, and relevant coursework

ZU

Zagazig University

Bachelor's degree, Communication and Electronics Engineering

2007 - 2012

My graduation project was about using a connection technique called ZIGBEE in controlling a motor system.

Tech stack

Software and tools used professionally

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