Open to opportunities

Ali Abdalsattar

@aliabdalsattar

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Experienced Desktop and Network Support Engineer specializing in Windows.

Egypt

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What I'm looking for

I seek a hands-on IT support role in a collaborative, customer-focused environment where I can apply Windows, Office 365 and cloud troubleshooting skills, grow in cloud/automation responsibilities, and work with German‑speaking customers.

I am an experienced Desktop and Network Support Engineer with strong expertise in Windows troubleshooting, Office 365, Exchange Online, Intune, PKI and ServiceNow ticketing. I handle German‑speaking markets and have a proven track record resolving user login, profile, software and hardware issues in both remote and desk‑side environments.

I combine methodical diagnostics with excellent customer communication in German, English and Arabic, and have supported cloud environments, Microsoft Teams, SharePoint and related collaboration tools. I have additional training in software testing, front‑end and back‑end technologies and emphasize thorough root‑cause analysis and reliable follow‑through.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Engineer L1

Current

Atos

Jan 2022 - Present (4 years 1 month)

Provide L1 IT service desk support for German-speaking markets (DE/AT/CH), resolving Windows, Office 365, Exchange Online, Teams, Intune and PKI issues and managing ServiceNow tickets to closure in a cloud environment.

Office 365 Exchange Online Microsoft Teams Intune PKI ServiceNow SharePoint Ticketing

Customer Care Specialist

Vodafone Deutschland

Jan 2019 - Dec 2021 (2 years 11 months)

Handled inbound calls and email support across social media, mobile mail, DSL complaints and general 1212 support, resolving technical issues and processing orders while maintaining SLA-driven customer service.

Customer Support Technical Troubleshooting Email Support Social Media Support DSL CRM Problem Solving

Customer Care Representative

Xceed

Feb 2019 - Sep 2019 (7 months)

Supported customers from Germany, Austria, Switzerland, UK and USA on booking and travel inquiries, resolving issues and coordinating bookings across channels.

Customer Support Multilingual Support Phone Support Client Communication