ahmed mahmoud
@ahmedmahmoud2
Experienced tour leader and operations manager fluent in English, Russian, Italian.
EgyptWhat I'm looking for
I am an experienced tour leader and operations manager with over 13 years in the tourism industry, having worked across hotels, tour operators, and travel agencies. I have led teams, organized complex itineraries, and managed operations while delivering high-quality customer service in Sharm El-Sheikh and Cairo.
My background includes supervisory and sales roles, marketing and trip organization, and senior operational responsibilities including serving as Operation Manager and CEO-level travel consultant. I bring multilingual communication (Arabic, English, Russian, Italian), strong multitasking, and problem-solving skills to drive guest satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Operation Manager
In Pax Travel Company
Jan 2021 - Present (4 years 8 months)
Served as Tour Leader and Operation Manager overseeing tour operations, logistics, and client services for groups in Sharm El-Sheikh, improving guest satisfaction and operational coordination.
Travel Consultant & CEO
Personal Travel Agency
Operates own travel agency providing consultancy, booking services, and end-to-end travel arrangements for clients.
Tour Guide
EMA Tour
Jan 2020 - Dec 2021 (1 year 11 months)
Served as tour and hotel guide in Sharm El-Sheikh, coordinating guest services and excursions to maintain service quality.
Tour Guide
Travco
Jan 2019 - Dec 2019 (11 months)
Guided tourists in Sharm El-Sheikh delivering informative tours, managing group logistics, and ensuring high levels of guest satisfaction.
Operation Manager
Rehlty Company For Trips
Dec 2019 - Dec 2019 (0 months)
Managed operations for tour services in Cairo, coordinating transportation, suppliers, and schedules to deliver organized excursions and client support.
Marketing & Organizer
El Sheriff Safari / Rixos
Dec 2017 - Oct 2018 (10 months)
Marketed and organized safari and excursion trips for Rixos properties in Sharm El-Sheikh, increasing tour bookings and coordinating logistics.
Sales for Trips
Submarine Company / Charmillion Hotel
Nov 2016 - Nov 2017 (1 year)
Sold and coordinated water sports, diving, and safari excursions for guests at Charmillion Hotel, driving ancillary revenue and managing bookings.
Sales for Trips
Brightstar / Shores Amphoras Hotel
Oct 2015 - Oct 2016 (1 year)
Handled sales of trips and activities (water sports, diving, safari) for hotel guests, improving participation rates and guest satisfaction.
Supervisor
Sunrise Arabian Grand Select
Apr 2013 - Aug 2015 (2 years 4 months)
Supervised guest services and front-line staff at a Sharm El-Sheikh resort, ensuring service standards and daily operational efficiency.
Supervisor
Concorde El Salam Hotel
Apr 2011 - Mar 2013 (1 year 11 months)
Supervised hotel operations and staff in Sharm El-Sheikh, coordinating guest services and daily operational tasks to maintain standards.
Education
Degrees, certifications, and relevant coursework
ahmed hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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