Ahmad Shah

I am a customer-focused professional with over two years of experience in delivering exceptional support in international markets. My proficiency in tools like Hero Care, Avaya, Dialer, and KMS has enabled me to resolve complex inquiries efficiently, significantly boosting customer satisfaction. I pride myself on my ability to build strong client relationships and foster brand loyalty through outstanding service.

In my current role as a Customer Sales Representative at Alpha Technology Solutions, I handle over 150 daily calls, providing detailed product information and resolving inquiries. My tailored product presentations have led to a remarkable 25% increase in client conversions within the first quarter. I consistently maintain a customer satisfaction rate of over 90%, ensuring prompt and courteous service.

Previously, as a Chat Support Executive at Mindbridge, I managed over 70 daily chats, achieving a 95% CSAT score by addressing customer concerns efficiently. My collaborative efforts with cross-functional teams have reduced escalations by 15%, enhancing the overall customer experience. I am committed to continuous improvement and delivering exceptional service in every interaction.