Fatima Maqsood
@fatimamaqsood
Sales and customer service professional with expertise in brand representation.
What I'm looking for
I am a dedicated sales and customer service professional with a strong background in brand representation and client engagement. My experience includes working as a Customer Support Executive at Mind Bridge, where I provided top-tier customer service through real-time chat and call support. I take pride in resolving customer inquiries and complaints efficiently, which has significantly boosted customer satisfaction and retention.
Previously, I served as a Brand Ambassador for both Unilever and Abbott, where I led product promotions and supported marketing campaigns. My efforts in gathering customer feedback have been instrumental in optimizing brand strategies and enhancing customer loyalty. I am currently pursuing my Bachelor's Degree and have completed several certifications in tech sales and customer relationship management, which further equip me to excel in the dynamic market of tech sales.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Mind Bridge
Sep 2023 - Present (1 year 10 months)
Provided top-tier customer service via real-time chat and call support. Resolved customer inquiries, complaints, and technical issues efficiently, boosting customer satisfaction and retention through proactive engagement.
Brand Ambassador
Abbott
Apr 2023 - Sep 2023 (5 months)
Executed impactful marketing campaigns to drive sales and strengthened customer relationships, ensuring repeat business. Represented the brand at promotional activities and industry events.
Brand Ambassador
Unilever
Apr 2023 - Sep 2023 (5 months)
Led product promotions to enhance brand visibility and customer loyalty. Supported marketing campaigns, product launches, and retail events while gathering customer feedback to optimize brand strategies.
Education
Degrees, certifications, and relevant coursework
Fatima hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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