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Looking for a job
AHAMED HAJA
@ahamedhaja
experienced senior technical support cum research associate ITIL CERTIFIED
IndiaWhat I'm looking for
ITIL V4 Certified, ITIL MP**
GCC 3+ yrs EXP
🔹 Service Delivery Management &Team Leadership
🔹 Application & Production Support (Customer-Facing)
🔹(ITSM/ITOM) | Service Desk
🔹 Incident & Change Management (ITSM/ITOM)
🔹 Application Performance Monitoring
🔹 SLA Management & Service Desk Optimization
🔹 Process Optimization & Capacity Planning
🔹 ERP | ETL (SSIS, SSMS)
💰C CTC:₹27 LPA 💰E CTC: 33 LPA
Experience
Work history, roles, and key accomplishments
VS
Current
Technical Support Specialist
Various Sectors
Provided technical support for IT systems across various sectors.
VS
Current
Data Analysis Expert
Various Sectors
Specialized in data analysis with over 15 years of experience.
VS
Current
IT Software Development
Various Sectors
Involved in IT software development projects for over 3 years.
SR
IT Support Specialist
Spark rock
Jun 2024 - May 2025 (11 months)
Led stakeholder collaboration to define and document ERP system requirements, improving system usability by 20%. Analyzed D365 module performance and performed root-cause analysis, reducing support tickets by 15% through improved processes and training materials.
Education
Degrees, certifications, and relevant coursework
AHAMED hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
2k+ USD
Social media
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