CAREER GROWTH
Recognition
Remuneration
@ahamedhaja
experienced senior technical support cum research associate ITIL CERTIFIED
CAREER GROWTH
Recognition
Remuneration
With 15+ years exp: 3 years in Gulf( KSA-2,UAE-1)
ITIL V4 Certified-Immediate Joiner
➡ Tech-Application & Production Support.
➡Power Platform/Sharepoint Specialist
➡ Business Analyst / Data Analyst
➡ Technical Documentation
➡ Service Desk–ITSM/ITOM.
➡ Project & Product Management.
➡ Incident & change Management
Current CTC: ₹18 LPA Expected CTC: ₹25 LPA
Work history, roles, and key accomplishments
Various Sectors
Provided technical support for IT systems across various sectors.
Various Sectors
Specialized in data analysis with over 15 years of experience.
Various Sectors
Involved in IT software development projects for over 3 years.
Spark rock
Jun 2024 - May 2025 (11 months)
Led stakeholder collaboration to define and document ERP system requirements, improving system usability by 20%. Analyzed D365 module performance and performed root-cause analysis, reducing support tickets by 15% through improved processes and training materials.
Degrees, certifications, and relevant coursework
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