agustina bochini
@agustinabochini
I resolve high-stakes trust and safety escalations using data-driven operations.
IrelandWhat I'm looking for
I'm currently managing high-priority client cases at Accenture in Dublin, where I triage critical situations under strict SLAs and make data-informed decisions across 600+ monthly cases. I maintain a 95% CSAT score, placing me in the top 5% of my team.
I've led cross-functional contributions to platform projects focused on risk mitigation, user trust, and system credibility. I also analyze operational metrics, identify anomalies, and report insights that improve queue workflows and resolution pathways.
Previously, I supported YouTube Trust & Safety operations at Accenture, specializing in Violent Extremism policy enforcement, severe abuse escalations, and high-stakes content and account reviews. At eDreams ODIGEO, I directed support and incident enforcement operations during crisis events while documenting SOPs and policy execution guidelines.
Across operations, customer success, communications, and account management, I bring 7+ years of experience managing complex workflows, collaborating across teams, and turning operational data into practical process improvements.
Experience
Work history, roles, and key accomplishments
Managed multi-queue operations for high-priority client cases under strict SLAs, autonomously triaging and resolving critical situations with high composure and accuracy. Drove data-informed operational decisions across 600+ monthly cases, achieving a 95% CSAT score (top 5% of team).
Education
Degrees, certifications, and relevant coursework
ESIC Business & Marketing School
Master's Degree, Communication & Advertising Management
Master's degree in Communication & Advertising Management from ESIC Business & Marketing School in Spain.
National University of Rosario
Bachelor's Degree, Social Communication
Bachelor's degree in Social Communication from the National University of Rosario in Argentina.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Job categories
Skills
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