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Angélica Avante

@anglicaavante

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I resolve high-risk platform escalations, fraud signals, and policy decisions for global technology companies.

Ireland

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What I'm looking for

I'm looking to apply my Trust & Safety, anti-fraud, and policy escalation experience to protect platform integrity, improve automated review systems, and resolve complex user and security risks.

I've resolved high-volume, complex policy escalations and account health cases at TikTok, making critical manual determinations when automated systems lacked context.

At Tech Mahindra supporting Microsoft, I earned Expert accreditation for handling fraud, phishing, identity compromise, and profile anomaly escalations with 100% QA compliance accuracy.

I'm experienced in reviewing behavioral and transactional patterns at Playrix Entertainment to identify bad actors, payment anomalies, terms-of-service violations, and recurring support bottlenecks.

I combine Trust & Safety operations with systems analysis, database architecture, log auditing, and an in-progress BSc in Computer Science. My experience living and studying in Australia also gives me deep familiarity with its professional communication and digital market landscape.

Experience

Work history, roles, and key accomplishments

Policy Escalation & Account Verification Analyst

TikTok

Apr 2022 - Apr 2025 (3 years)

Managed end-to-end resolution of high-volume compliance and account health escalations, making critical manual determinations where automated algorithms lacked context. Collaborated with product and engineering teams to identify platform blind spots and automated policy review trigger failures.

Policy Enforcement Escalation Management Root Cause Analysis Zendesk Salesforce SQL