Renata Daniel
@renatadaniel
Digital Rights Operator focused on trust & safety, compliance risk, and investigative decision-making.
What I'm looking for
I’m a Digital Rights Operator specializing in digital compliance, trust & safety, and risk operations. Over four years at Accenture, I managed complex risk across compliance operations, protecting user security, brand reputation, and platform integrity.
I conduct deep-dive investigations into online harassment, impersonation, scams, phishing attempts, fake profiles, and unauthorized account access. I identify, analyze, and mitigate issues while handling high-volume queues with strict SLA targets, quality assurance, and accuracy.
I also work on IP compliance—reviewing and adjudicating claims in line with global copyright, trademark/counterfeit, and platform-specific intellectual property policies. I compile and prepare evidence packages and investigative reports for escalation paths, using SQL, CRM/platform tools, and internal tracking databases to deliver clear, documented outcomes.
Experience
Work history, roles, and key accomplishments
Managed high-volume compliance case queues under strict SLA targets while investigating online harassment, impersonation, scams, phishing, fake profiles, and unauthorized account access. Reviewed and adjudicated IP claims, documented digital evidence for escalation, and produced compliance performance reporting using SQL.
Sales Assistant / Manager
Inditex
Feb 2016 - Mar 2021 (5 years 1 month)
Led daily store operations in Dublin, delivering premium visual merchandising and resolving escalated customer complaints and product issues. Supervised and trained retail teams, managed POS/cash desk operations, and ensured compliance with health and safety and IP/trademark/counterfeit enforcement.
Education
Degrees, certifications, and relevant coursework
Wallace Cochrane Simonsen
Secondary Education, Secondary Education
Completed secondary education at Wallace Cochrane Simonsen in Brazil.
Availability
Location
Authorized to work in
Job categories
Skills
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