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Kristina Rozuma

@kristinarozuma

Operations & People Manager | Scaling Teams and Building Processes

I've led AI data, Search, Trust & Safety, quality, and legal policy operations at TikTok, X, and Teleperformance across EMEA and LATAM.

At TikTok, I led Data Labelling and Evaluation operations for Search, managing 10 Team Leads and more than 100 Quality Analysts. I launched sites in London, Casablanca, and Bucharest, expanded the workforce by 40%, and introduced a quality initiative that improved operational consistency by 30%.

At X, I managed in-house and vendor Legal Policy Operations for 150+ staff across two EMEA locations, cutting Transparency Report turnaround time by 50% and improving SLA and quality performance by 15%. Earlier at TikTok and Teleperformance, I built quality frameworks, scaled teams of 300+, reduced ramp-up time by 50%, and launched new products while protecting quality and SLA performance.

I'm also a freelance career coach and mentor, having delivered 100+ hours of one-to-one coaching and 50+ hours of mentoring for clients navigating career transitions and development.

Experience

Work history, roles, and key accomplishments

Current

Career Coach & Mentor

Current

Freelance

Jul 2023 - Present (3 years 2 months)

Delivered 100+ hours of 1:1 coaching and 50+ hours of mentoring to 30+ clients navigating career transitions and development.

Coaching Mentorship Career Development

Operations Manager/Group Lead

TikTok Ltd.

Feb 2024 - Jul 2026 (2 years 5 months)

Led AI Data and Search Operations across EMEA, managing 10 Team Leads and 100+ Quality Analysts. Launched new sites, improved operational consistency by 30%, and led a headcount reduction project with 35% employee redeployment.

Operations Management Team Leadership Quality Management Data Analysis Project Management Stakeholder Management Process Design Vendor Management Change Management

Associate Manager

X (former Twitter)

Aug 2021 - Jul 2023 (1 year 11 months)

Led Legal Policy Operations for 150+ staff across 2 EMEA locations. Cut Transparency Report turnaround time by 50% and improved SLA and quality performance by 15% through KPI introduction and performance management.

Legal Operations Vendor Management Performance Management KPI Implementation Process Improvement Compliance Stakeholder Management

Quality Manager

TikTok Ltd.

Nov 2020 - Aug 2021 (9 months)

Managed Quality Operations across 20+ markets in 10+ BPO sites, leading 20 Team Leads and 300 Quality Analysts. Designed a Quality Sampling Management process and reduced new-hire ramp-up time by 50%.

Quality Management Team Leadership Process Design Training Performance Management Data Analysis

Operations Lead

Teleperformance

May 2019 - Nov 2020 (1 year 6 months)

Led Trust & Safety operations across four locations, managing 80+ Moderators, 7 Team Leads, and 3 SMEs. Scaled headcount by 90% and launched 4 new products across 2 sites.

Operations Management Team Leadership Compliance Performance Management Data Analysis Process Improvement

Team Lead

Teleperformance

Apr 2018 - May 2019 (1 year 1 month)

Led Trust & Safety operations across four locations, managing 80+ Moderators, 7 Team Leads, and 3 SMEs while ensuring compliance and performance excellence.

Team Leadership Operations Management Compliance Performance Management

Assistant Team Lead

Teleperformance

Jul 2017 - Apr 2018 (9 months)

Supported Trust & Safety operations across four locations, managing 80+ Moderators, 7 Team Leads, and 3 SMEs while ensuring compliance and performance excellence.

Team Leadership Operations Management Compliance