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Agnes Matheka

@agnesmatheka

Message

I support enterprise IT systems, Microsoft 365, Active Directory, and Cisco network infrastructure.

Kenya

Message

At Kenya Airways, I provide SLA-based IT support, administer Microsoft 365 and Active Directory, and troubleshoot infrastructure issues across departments.

I manage IT asset lifecycles, support Exchange Online and SharePoint, and configure routers, switches, and access points. I also monitor network stability, perform preventive maintenance, and maintain technical documentation and incident reports.

Previously at Copycat Limited, I supported Cisco-based networking, Wi-Fi, office phone systems, TCP/IP, DNS, DHCP, VPN, routing, and remote-access solutions.

Experience

Work history, roles, and key accomplishments

Current

IT Support & Networking Trainee

Current

Kenya Airways

Jun 2025 - Present (1 year 3 months)

Delivered technical support through SLA-based ticketing systems, resolving end-user issues and ensuring high system uptime. Administered Microsoft 365 and Active Directory, managed IT asset lifecycles, and provided end-to-end infrastructure support.

IT Support Microsoft 365 Administration Active Directory SLA Management Network Troubleshooting IT Asset Management System Administration Documentation Incident resolution

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Information Technology

2023 - 2025

Grade: Second Class Upper Division

Bachelor of Science in Information Technology with Second Class Upper Division from Jomo Kenyatta University of Agriculture and Technology from 2023 to 2025.