At Globacom, I assisted outdoor sales agents by resolving product, system, and service-related queries. I investigated and rectified customer complaints reported by field agents and uploaded newly launched products to the central server for availability across retail stores.
As a Service DeskAgent at Globacom, I delivered first-line system support to Call Centre Agents, Telemarketing teams, and Back Office staff. I logged, tracked, and escalated technical issues through to resolution.
As a Customer Care Representative at Globacom, I addressed customer enquiries by phone and other channels, resolved complaints, and followed up on unresolved cases. I also updated customer information and interaction records in the CRM system.
Earlier, at New Era Special Nursery & Primary School, I managed front desk enquiries and provided administrative support. I scheduled appointments and maintained administrative records.
