agbonini SOnia

I’m a detail-oriented Virtual Assistant and Remote Customer Support Specialist with hands-on experience managing multi-channel communication systems and coordinating administrative operations. I focus on delivering consistent client support, handling high-volume inquiries, and keeping workflows organized to improve operational efficiency.

In my current role, I’ve managed a WhatsApp-based communication system for 132+ parents, ensuring timely information delivery and reducing response delays. I also handle daily inquiries across chat and phone, coordinate school activity content, and maintain structured records to support accurate communication between management and stakeholders.

I bring strong tooling and process strengths, including Google Workspace, Trello, Asana, Zendesk, HubSpot, Freshdesk, and automation with Zapier. I’m trained across multiple VA service areas, complete with clear documentation, professional written communication, and problem-solving that helps teams stay aligned—especially in remote, time-zone-spanning environments.