Open to opportunities

Wiktoria Armańska

@wiktoriaarmaska

Message

I build RPA operating models and stabilize complex automation delivery across regulated client environments.

Poland

Message

What I'm looking for

I'm looking to lead or shape automation delivery where I can build practical operating models, strengthen governance and quality, and solve complex client process challenges in hybrid or remote environments.

I've built and stabilized complex RPA delivery across ISS, Atos Group/Eviden, Digital Workforce, and Fujitsu. At ISS, I reduced UAT errors by 80%, cut manual preparation by 40%, and deployed a validation tool that raised input accuracy to 90%.

At Atos Group/Eviden, I took ownership of a complex UK banking process with 80+ paths during critical testing and built a greenfield RPA operating model spanning Agile governance, technology, and the automation lifecycle. I also created predictive ROI modelling for automation discovery and strengthened controls through role-based access management, audit trails, and dependency tracking.

My foundation is hands-on RPA delivery, platform support, training, integration, PowerShell scripting, and SLA reporting automation. I've supported 300+ automated processes globally, delivered UiPath training, and use practical governance and quality frameworks to improve time-to-value, reliability, and client outcomes.

Experience

Work history, roles, and key accomplishments

Business Analyst

ISS A/S

Jan 2026 - Sep 2026 (8 months)

Owned client relationships and stakeholder alignment on a high-sensitivity delivery, maintaining high client satisfaction. Reduced UAT error rates by 80% and cut manual preparation time by 40% through vendor negotiations and a custom validation tool.

Stakeholder Management UAT Vendor Management Validation GDPR Process Mapping Process Standardization

Solution Architect · Sr. Business Consultant

Atos Group / Eviden

Jan 2022 - May 2025 (3 years 4 months)

Assumed ownership of a hyper-complex UK Banking process during critical testing, structuring requirements and stabilizing delivery. Designed a greenfield RPA operating model and provided decision support through technology benchmarking and ROI modeling.

Operating Model Agile Delivery Governance Benchmarking ROI Role Based Access Control Stakeholder Management

Quality and Training Manager

Digital Workforce

Apr 2021 - Dec 2021 (8 months)

Redesigned the Hypercare delivery framework and embedded it into commercial contracts. Drove ITIL adoption, accelerated time-to-value for on-call rotations, and built a Service Desk QA framework that successfully disputed unfair client escalations.

ITIL Root Cause Analysis Capability Mapping Training Service Desk Time To Value

Maintenance Specialist

Digital Workforce

Apr 2020 - Mar 2021 (11 months)

Led service introduction for a new RPA platform, migrating a pilot client and refactoring legacy workflows to achieve a stable >99% green SLA. Maintained a 24/7 global RPA environment supporting 300+ automated processes and delivered an 8-week UiPath training program.

RPA Platforms SLA Management Training Process Migration Refactoring

RPA Developer

Digital Workforce

Mar 2019 - Mar 2020 (1 year)

Optimized solution architecture by standardizing a shared object library, increasing component reusability and accelerating development speed by 20%. Identified and mitigated distribution risk on a client platform, securing budget for a technical fix.

Risk Mitigation Stakeholder Engagement

Associate Application Developer

Fujitsu

Sep 2016 - Jan 2019 (2 years 4 months)

Built the technical foundation including system integration, PowerShell scripting, and SLA reporting automation that underpinned subsequent delivery and governance work.

System Integration PowerShell SLA Automation