Agassi Reyes
@agassireyes
I resolve customer and property-service issues through technical support, coordination, and clear stakeholder communication.
PhilippinesWhat I'm looking for
I'm currently coordinating tenant, vendor, technician, and property manager requests at 2B Living, using AppFolio, Salesforce CRM, Google Workspace, Google Calendar, and Monday.com to keep maintenance and service work moving.
Previously, I resolved mobile, internet, TV, and phone-service issues at Quantrics, supported prescription drug plan enrollment at Teleperformance, and adapted and localized scripts for I-yuno in Korean and Tagalog. I bring customer support, troubleshooting, scheduling, documentation, and stakeholder coordination to fast-moving operations.
Experience
Work history, roles, and key accomplishments
Resident Coordinator
2BLiving, Inc.
Aug 2024 - Present (2 years 1 month)
Coordinated with tenants, vendors, technicians, and property managers to resolve issues efficiently using AppFolio for ticket tracking and updates. Acted as a central point of contact, managing communications and follow-ups via Google Workspace and Salesforce CRM.
Freelance Script Writer
I-yuno
Jun 2023 - Jan 2024 (7 months)
Adapted scripts to ensure smooth delivery for voice actors and verified synchronization and timing of dialogue with on-screen content. Translated and localized content across multiple languages, including Korean and Tagalog, while preserving original context.
Verified customer eligibility for Prescription Drug Plans and educated beneficiaries on plan options and benefits. Gathered and documented customer medication information during enrollment and assisted customers in selecting and confirming preferred pharmacies.
Technical Support Representative
Quantrics, Inc.
Nov 2021 - Jun 2023 (1 year 7 months)
Resolved technical issues related to mobile, internet, TV, and phone services, and assisted customers with device setup, eSIM activation, and connectivity troubleshooting. Handled inbound and outbound calls, including follow-ups and outage updates, and scheduled technician dispatches.
Education
Degrees, certifications, and relevant coursework
Technological Institute of the Philippines
Bachelor of Science, Civil Engineering
2015 - 2016
Pursued a Bachelor of Science in Civil Engineering, completing undergraduate coursework.
Far Eastern University
Bachelor of Science, Architecture
2014 - 2015
Pursued a Bachelor of Science in Architecture, completing undergraduate coursework.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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