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Aeris Ivey

@aerisivey

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I am an HR leader specializing in employee relations, compliance, and data-driven people operations.

United States

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What I'm looking for

I’m seeking a collaborative, data-driven HR role focused on employee relations, compliance, people operations, and HR analytics where I can lead cross-functional initiatives, improve processes, and drive inclusive programs.

I am a data-driven Human Resources specialist who transforms complexity into clarity through analytical insight and inclusive storytelling. I partner cross-functionally to deliver HR strategies that align with business goals.

At Salesforce I improved HR service delivery—reducing case reopen rate 20%, resolving technical Workday issues, and supporting a global workforce of 10,000+ which boosted employee satisfaction 15%. I cleared a 100+ ticket backlog in two weekends, led Workday UAT, and implemented a new internal phone system that raised internal user satisfaction by 98%.

I built DEIA and onboarding programs—serving as an Employee Resource Group President and launching onboarding feedback loops—and drove a 20% increase in underrepresented representation at Truepill. My work includes LATAM benefits and M&A integration support, executive-level case resolution, and authoring HR knowledge base articles to reduce Tier 1 volume.

I bring strong technical skills in Workday, Salesforce, Excel, Power BI, SQL, and HRIS/ATS systems, and hold Scrum and HR analytics training. I’m looking to join a collaborative, impact-driven HR team where I can apply data-led insights to improve employee experience and compliance.

Experience

Work history, roles, and key accomplishments

Employee Success People Advisor

Salesforce

Dec 2023 - Jun 2025 (1 year 6 months)

Improved HR service delivery for a 10,000+ global workforce by reducing case reopen rate 20% and resolving 100+ weekly HR cases; led a phone system implementation that increased internal user satisfaction by 98%.

Employee Relations Workday Case Management Benefits Administration HR Operations Onboarding DEI Stakeholder Management Process Improvement

Employee Relations Coordinator

Truepill

Jan 2023 - Jun 2023 (5 months)

Developed DEI strategy that increased underrepresented employee representation 20% and built centralized tracking that doubled escalation visibility, enabling consistent one-day resolution of escalated issues.

DEI Escalation Management Reporting ClickUp Policy Updates Onboarding

Executive Employee Relations

Amazon

May 2022 - Mar 2023 (10 months)

Implemented a legally compliant COVID-19 leave policy and revised SOPs, cutting case escalations 15% and reducing escalations by 50% through analysis of 500+ leave cases.

SOP Development Stakeholder Management Compliance

Human Resource Assistant

Amazon

Jul 2020 - May 2022 (1 year 10 months)

Cleared a backlog of 45,000+ COVID leave tasks in one month, led Salesforce training for global associates, and investigated 128+ escalated cases to drive corrective actions and process improvements.

Salesforce Escalation Management COVID Leave Processing Training Delivery Investigation ATS Support Behavioral Interviewing

Customer Service Rep

Amazon

May 2016 - Jul 2020 (4 years 2 months)

Managed 60+ daily inquiries with 90%+ satisfaction and designed training tools and a peer recognition program that improved team efficiency and customer satisfaction by 30%.

Customer Support Onboarding

Education

Degrees, certifications, and relevant coursework

edX (IBM)

MicroBachelors Program, Full Stack Cloud Application Development

In progress MicroBachelors Program in Full Stack Cloud Application Development with IBM, covering cloud-native and full-stack application development.