Looking for a job

Tyakeia Spangelo

@tyakeiaspangelo

Message

Employee relations advisor at Salesforce who documented 150+ cases for legal review and built compliance tools.

United States

Message

What I'm looking for

I’m seeking employer-sponsored relocation to Queensland and an employee relations, compliance, investigations, or HR operations role. I’m available for video interviews and comfortable working AEST hours.

At Salesforce, I managed formal employee relations case intake and documentation for 150+ cases, standardizing records so they were complete and ready for legal review. I also processed Workday transactions and supported employees across the US, Canada, LATAM, and APAC.

At Amazon, I investigated ADA accommodation and FMLA leave cases, writing evidence-backed determinations and maintaining complete records with no audit findings. Earlier, I helped clear 45,000 outstanding tasks in a newly formed department within my first four months.

I’ve also owned investigations involving leave, workers’ compensation, and accommodations at Truepill. In independent projects, I build AI-assisted, low-code business apps in Base44, including compliance tracking systems, case management tools, and reporting dashboards.

Experience

Work history, roles, and key accomplishments

Senior Employee Success People Advisor

Salesforce

Dec 2023 - Jun 2025 (1 year 6 months)

Served as first point of contact for employees across multiple regions, handling HR Shared Services inquiries and managing formal ER case intake. Promoted to Senior in June 2024 and acted as informal team lead for a five-person team.

Workday HCM Excel Pivot Tables Jira Confluence Employee Relations Case Management SOP Development Stakeholder Management

Employee Relations Coordinator

Truepill

Jan 2023 - Jun 2023 (5 months)

Owned end-to-end investigations of leave, workers' compensation, and accommodation cases, including root cause analysis and written summaries. Supported the launch of a new case management system and created escalation reports.

Workplace Investigations Employee Relations Root Cause Analysis Excel Pivot Tables Case Management SOP Development

HR Specialist, Leave and Accommodations

Amazon

May 2022 - Mar 2023 (10 months)

Investigated ADA accommodation and FMLA leave cases, writing evidence-backed determinations and keeping complete case records. Advised Legal and leadership on ADA and FMLA requirements and coordinated with third-party administrators.

ADA Accommodation FMLA Workplace Investigations Case Management Root Cause Analysis Stakeholder Management

HR Assistant, Employee Contact Centre and Escalations

Amazon

Jul 2020 - May 2022 (1 year 10 months)

Cleared 45,000 outstanding tasks in a newly formed department and processed escalated cases weekly. Interviewed and trained new specialists, and identified root causes across escalations to recommend process improvements.

Case Management Employee Relations Root Cause Analysis Training Interviewing Policy Compliance

Customer Service Associate

Amazon

May 2016 - Jul 2020 (4 years 2 months)

Resolved over 150 customer contacts and escalations daily across phone, chat, and email while maintaining a 95% satisfaction rate. Supported high-dollar business accounts and de-escalated sensitive conversations.

Customer Service De escalation Communication Skills Problem Solving CRM

Education

Degrees, certifications, and relevant coursework

Arizona State University

Universal Learner Program, Psychology, Biology, Anatomy and Physiology, Ethics

Enrolled in the Universal Learner Program with coursework in Introduction to Psychology, Biology: The Living World, Introduction to Anatomy and Physiology, and Ethics for the Health Care Professional. Currently in progress.