Aduragbemi Sokoya
@aduragbemisokoya
I coordinate HVAC and plumbing technicians, optimize routes, and keep customers informed through every service call.
NigeriaWhat I'm looking for
At PIPEPROOF Plumbing and HVAC, I manage daily technician scheduling and dispatch for standard and emergency plumbing requests, keeping service records, job statuses, and customer updates accurate from intake through completion.
Previously at AW PUMA HOME SERVICES, I scheduled and dispatched 20+ technicians daily, maintained a 95%+ customer satisfaction rating, and reviewed 100+ service logs each week. I also optimized technician routing with mapping programs, reducing travel time by 30% and improving response times.
I use ServiceTitan, Housecall Pro, and GoHighLevel to coordinate jobs, track updates, and build strong customer relationships while helping field teams operate efficiently.
Experience
Work history, roles, and key accomplishments
HVAC Dispatcher | CSR | Operation Coordinator
PIPEPROOF Plumbing and HVAC
Sep 2025 - Present (11 months)
Managed daily scheduling and dispatch of technicians for standard and emergency plumbing requests. Handled inbound inquiries, maintained service records, and optimized schedules to ensure timely response and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
The Federal Polytechnic, Ilaro
Diploma, Business Administration and Management
Studied Business Administration and Management at The Federal Polytechnic, Ilaro, Ogun State, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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