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Michaella Anyanwu

@michaellaanyanwu

Message

I dispatch emergency locksmith services across U.S. markets using Workiz CRM and real-time routing.

Nigeria

Message

What I'm looking for

I'm looking for a remote dispatch, customer service, CRM, or operations role where I can manage urgent service requests, coordinate field teams, and deliver calm, reliable support across demanding shifts.

I manage 24/7 inbound emergency and scheduled locksmith calls for Sure Lock & Key across multiple U.S. time zones, using Workiz CRM to log customer details, assign technicians by proximity and skill, and track jobs through completion.

I've coordinated high-volume scheduling, live customer communication, ETA management, quoting, invoicing, and real-time technician rosters in Google Sheets. I also taught Anatomy and Physiology at the University of Port Harcourt Teaching Hospital, strengthening my communication, organization, presentation, and multitasking skills.

Experience

Work history, roles, and key accomplishments

Remote Locksmith Dispatcher

Sure Lock & Key

Jun 2025 - Sep 2026 (1 year 3 months)

Managed 24/7 live inbound emergency and scheduled calls for residential, commercial, and automotive locksmith services across multiple U.S. time zones. Utilized WORKIZ to log customer details, assign jobs to field technicians, and maintain real-time dispatch metrics using Google Sheets.

WORKIZ Google Sheets Excel US Geo Routing Emergency Call Handling Active Listening