Adri Marr

I’m a customer-focused professional with 6+ years of remote experience across collections, mortgage servicing, foreclosure support, and medical administration. I’m recognized for resolving complex customer concerns with empathy, professionalism, and accuracy in high-volume phone environments.

In my Collections Specialist role at Harley-Davidson, I managed high-volume inbound/outbound accounts, resolved delinquent accounts, and maintained excellent service. I handled skip tracing, payment arrangements, documentation, and FDCPA compliance while de-escalating difficult conversations and documenting accounts.

Earlier, as a Loss Mitigation / Foreclosure Specialist at Dovenmuehle Mortgage, I supported borrowers remotely by explaining loan options and foreclosure processes. I worked across departments to resolve issues, and I also bring front-desk experience from my time as a Medical Receptionist, strengthening my data entry, communication, and problem-solving skills.