Dan User

Contacted patients, insurers, and attorneys via inbound/outbound channels to resolve medical accounts, submit billing in Epic, and secure payments while maintaining HIPAA and FDCPA compliance and KPI targets.

Contacted customers on home improvement loans via phone, email, and text to resolve delinquencies, managed disputes with contractors, and consistently exceeded collections and KPI goals.

Resolved outstanding medical debts by coordinating benefits, addressing insurance discrepancies, and using Epic to access hospital/insurance records, achieving top company collector rankings.

Provided five-star service in lobby lounge, restaurant, and banquets, maintained menu and beverage knowledge, and consistently met guest expectations.

Covered peak breakfast service and occasional banquets, maintained full menu knowledge, and delivered excellent guest service.

Hired and managed collections staff, ran dialer strategies, produced reports on collections performance, and handled client inquiries and dispute resolution while ensuring regulatory compliance.

Managed consumer and commercial files across credit, mortgage, auto, medical, and telecom accounts, maintained a monthly fee goal of $60,000 while making high-volume outreach and complying with collection laws.

Completed studies in the Bachelor of Science program in Hospitality Science from 1998 to 2001.

Completed general studies and obtained a high school diploma in 1997.