Seeking a remote leadership role in operations, service delivery, or transformation. I bring a track record of aligning strategy, people, and tech to drive impact. Passionate about leading cross-functional teams, improving CX, and delivering sustainable change in complex environments.
Adrienn Hegyesi
@adriennhegyesi
Full-Spectrum Program Delivery Digital and Business Transformation
What I'm looking for
Adrienn is a seasoned professional with 15+ years of experience in digital and business transformation, delivering value with cross-functional and multidisciplinary teams and navigating the complexities of people, processes, and technology change.
She excels in full-spectrum program management, uplifting customer experience, streamlining operations and services for tangible cost savings and efficiency, launching new propositions, and improving customer choice and convenience.
Her background spans various sectors: technology, public, retail, eCommerce, tertiary education, financial services, management consulting, startups, non-profit, and research.
Adrienn is a graduate of the Australian Institute of Company Directors (GAICD), certified as a Project Management Professional (PMP®), Lean Six Sigma Green Belt, PRINCE2®, ITIL®, and Scaled Agile (SAFe®) Product Owner/Product Manager, and experienced with Scrum.
In her free time, Adrienn enjoys working on innovative and creative side projects and taking coastal walks with her family and friends.
I have contributed to organisational and business growth, overseeing or directly managing over 40 diverse projects in various capacities, including direct project roles and program management. My leadership extended to managing 3 direct reports, directly guiding up to 6 project leads within a single program, and indirectly leading over 30 team members across multiple projects.
My background spans various sectors: technology, public, retail, eCommerce, tertiary education, financial services, management consulting, startups, non-profit, and research. I am proud of my past achievements, and I'm now seeking an opportunity to bring this blend of strategic vision and hands-on execution to an organisation that is ready for significant transformation and growth.
Experience
Work history, roles, and key accomplishments
Program Manager
Revenue NSW
Nov 2022 - Dec 2024 (2 years 1 month)
Managed two complex strategic digital and business transformation programs, overseeing project delivery, stakeholder engagement, and resource management. Developed business cases and program roadmaps, implementing service delivery models and optimizing processes.
Program Manager
University Technology Sydney
Oct 2021 - Nov 2022 (1 year 1 month)
Led the delivery of a strategic digital transformation program, managing business case development, stakeholder engagement, and project execution. Delivered a new ServiceNow instance and enhanced service delivery frameworks.
Senior Project Manager
Woolworths Group
Mar 2021 - Oct 2021 (7 months)
Managed a program to enhance supplier engagement through data pipeline development and reporting enhancements. Collaborated with cross-functional teams to ensure efficient project delivery and stakeholder communication.
Project Manager
University of Sydney
Jun 2018 - Mar 2021 (2 years 9 months)
Oversaw the rollout of the ServiceNow platform across student administration services, enhancing service delivery for over 70,000 students. Automated business processes and improved reporting capabilities.
Development Manager
Warehouse Group
Jul 2017 - Feb 2018 (7 months)
Managed a portfolio of eCommerce projects focusing on operational improvements and service launches. Implemented a new fulfilment operating model and developed a B2B service proposition.
Project Manager
Tesco PLC
May 2012 - May 2017 (5 years)
Led cross-functional teams in operational change and Lean Six Sigma process optimization across multiple countries, achieving significant cost reductions and operational improvements.
Project Management Consultant
Konett Consulting
Jan 2007 - May 2012 (5 years 4 months)
Provided project management consulting services, assisting clients in establishing PMOs and managing project portfolios. Collaborated with stakeholders at all levels to ensure project success.
Education
Degrees, certifications, and relevant coursework
Adrienn hasn't added their education
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Location
Website
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