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Alfred Williams

@alfredwilliams

Strategic Senior IT Service Management and Program Manager with 17 years' experience.

Australia

What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a strategic and customer-focused Senior IT Service Management and Program Manager with over 17 years of experience in leading technology-driven programs and optimizing IT processes. My expertise lies in leveraging ITIL frameworks and ServiceNow to enhance service delivery and improve SLA performance. I have a proven track record of leading cross-functional teams and aligning IT strategies with business objectives, driving continuous improvement initiatives for global enterprises.

Currently, I lead multiple product lines with over 400+ headcounts across various geographical locations. My extensive multicultural experience spans Australia, New Zealand, APAC, North America, EMEA, and the Middle East. I am recognized for my proactive mindset and strong problem-solving skills, which have been instrumental in driving organizational goals and ensuring customer satisfaction.

Experience

Work history, roles, and key accomplishments

MT
Current

Program Manager

Movate Technologies

Dec 2015 - Present (9 years 6 months)

Spearheaded IT Service Management initiatives, ensuring alignment with ITIL frameworks. Directed configuration and asset management, monitored SLA performance, and implemented process optimizations. Conducted risk assessments and collaborated with teams to track KPIs, driving continuous improvement across IT services.

Education

Degrees, certifications, and relevant coursework

PT

PSG College of Technology

Bachelor of Science, Computer Science

2004 - 2007

CS

Corley Higher Secondary School

12th Grade, Higher Secondary Education

2002 - 2004

SS

St. John’s Matriculation School

10th Grade, Matriculation

2000 - 2002

Tech stack

Software and tools used professionally

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