Adrienne Barnes

I’m a results-driven professional with 10+ years of progressive experience in remote operations, customer service, benefits administration, account management, aerospace customer support, and SAP procurement operations. I’m known for managing high-volume workloads while maintaining accuracy and compliance across cross-functional workflows.

In my current Leasing Specialist role, I manage daily customer inquiries, leasing applications, and resident communication using Yardi Voyager and Knock. I verify income documents, process applications, maintain accurate digital records, support occupancy goals through lead follow-up and relationship building, and resolve concerns promptly while keeping office workflow standards on track.

Previously, as an Assistant Property Manager, I oversaw resident accounts, rent collections, and account reconciliations using Entrata, while maintaining audit-ready files and ensuring compliance with company policies. Earlier, as an Income Maintenance Supervisor (REMOTE), I supervised benefits processing operations on a high-volume public assistance caseload—reviewing applications and income documentation to support eligibility determinations, ensuring state/federal compliance, and training staff on systems and productivity expectations.

From 2012–2017, I served as an Avionics Account Manager (REMOTE), acting as the primary contact for aerospace customers and coordinating order fulfillment using Genesys Cloud. I utilized SAP MM to execute RFQ lifecycles and PO conversions, coordinated pricing, lead times, and delivery schedules between customers, vendors, and procurement teams, and maintained accurate SAP records while adhering to strict aerospace documentation standards.