Open to opportunities

Jamna Heeramun Ramdawor

@jamnaheeramunramdawo

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Dedicated HR professional with extensive payroll and administrative experience.

Mauritius

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What I'm looking for

I am looking for a dynamic HR role that fosters growth and teamwork.

I am a confident HR professional who thrives on challenges and excels under pressure. My journey in human resources has been marked by a commitment to achieving high productivity and meeting deadlines. I have a strong background in payroll processing, employee onboarding, and administrative tasks, which I have honed through various roles in reputable organizations.

Currently, I serve as an HR Officer at Pearle Beach Resort and Spa, where I manage payroll processing, conduct interviews, and address employee queries. My previous experience as a Senior Payroll Analyst at BDO Solution allowed me to work with international clients, ensuring accurate payroll calculations and timely reporting. I take pride in my ability to communicate effectively and foster a positive work environment, contributing to team-building initiatives and employee welfare.

Experience

Work history, roles, and key accomplishments

Current

HR Officer

Current

Pearle Beach Resort and Spa

Jul 2024 - Present (1 year 1 month)

Currently serving as an HR Officer, managing administrative tasks, conducting interviews, and assisting with payroll processing. Responsible for onboarding newcomers, preparing various HR letters, and handling occupation/work permits for international employees.

HR Management Payroll Processing Interviewing Onboarding Employee Relations HR Policies Welfare Committee Roster Management

HR Trainee

AML (Airport of Mauritius Limited)

Mar 2024 - Present (1 year 5 months)

Gained experience as an HR Trainee, performing administrative duties, filing documents, and handling data entries for medical insurance. Assisted with new recruit triage, candidate shortlisting, and onboarding processes.

Document Management Data Entry Recruitment Onboarding Leave Management Memo Preparation Supplier Communication

Senior Payroll Analyst

BDO Solution

May 2023 - Present (2 years 3 months)

Worked as a Senior Payroll Analyst, responsible for global payroll processing for Boeing Aviation, including salary calculations and back pay analysis. Liaised with international service providers and prepared payroll reports for client approval.

Global Payroll Salary Calculation Payroll Reporting Data Validation Ad Hoc Reporting Excel Financial Analysis

Payroll Specialist

CERIDIAN LTD (Dayforce)

Jun 2021 - Present (4 years 2 months)

Functioned as a Payroll Specialist, preparing and validating customer employee payrolls, including terminated employee payrolls. Identified anomalies, processed changes from HMRC, and conducted monthly payroll audits.

Payroll Processing Payroll Reporting SOP Development Anomaly Detection Dayforce

BackOffice Coordinator

ACCENTURE, formerly AXA Travel Insurance

Jun 2016 - Present (9 years 2 months)

Served as a BackOffice Coordinator, reviewing medical reports and claims from global customers and routing them to appropriate departments. Managed the enrollment of new customers and organized comprehensive stays for international clients receiving treatment in Mauritius.

Customer Service Data Entry Medical Report Analysis System Management Communication

HR Department Intern

The Residence Resort

Mar 2016 - Present (9 years 5 months)

Supported the HR Department by handling staff filing, maintaining leave absences, and tracking performance appraisals. Assisted with recruitment, planned staff events, and managed third-party sponsorships.

HR Management Document Management Performance Management Recruitment Event Planning Sponsorship Management

Customer Support Representative

Platimedia

Feb 2016 - Present (9 years 6 months)

Handled customer feedback and resolved complaints and queries as a Customer Support Representative. Focused on ensuring customer satisfaction with services provided.

Customer Support Query Management Feedback Communication Problem Solving Customer Satisfaction Customer Feedback Active Listening

Passenger Relation Officer

Air Mauritius Limited

Dec 2014 - Present (10 years 8 months)

Assisted travelers as a Passenger Relation Officer, guiding them to correct counters and gates, and helping disabled or senior citizens with forms. Provided support at luggage pick-up counters for lost items.

Passenger Assistance Customer Service Guidance Luggage Assistance Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Open University

BSc Management (Top Up), Management

Completed a top-up Bachelor of Science degree in Management. This program enhanced my understanding of management principles and practices.

Ecole Hoteliere Sir Gaetan Duval

Diploma in Tourism Management, Tourism Management

Obtained a Diploma in Tourism Management, focusing on the operational and strategic aspects of the tourism industry. Gained knowledge in hospitality, travel, and tourism operations.