Amalia Dewi Latifah

As a Customer Relationship Manager at PT Masaji Tatanan Kontainer Indonesia, I have successfully maintained and enhanced depot services for key customers, primarily shipping lines. My efforts have led to a significant increase in volume share from major clients, achieving 50% from KMTC, 35% from MSC, and 25% from ONE. I spearheaded the launch of a mobile-based application that has become the primary payment platform for our depot services, with 85% of our customers actively using it. Additionally, I mobilized my team to create impactful digital marketing content, leveraging platforms like LinkedIn, Instagram, and WhatsApp to engage our audience effectively.

Previously, as the Business Development Section Head at PT Samudera Sarana Logistik, I conducted comprehensive analyses that facilitated the establishment of new branches and enhanced operational capabilities through innovative service proposals. My role involved developing a company profile from scratch, which included creating a website and marketing materials. I also designed a customer satisfaction survey to meet ISO 9001 standards, ensuring our services continually align with customer expectations. My educational background in Economics, coupled with my certifications in Risk Management and Freight Forwarding, further solidifies my expertise in the logistics and shipping industry.