Adriano Costa
@adrianocosta1
Lidero operações AMS e projetos de transformação digital com governança e resultados.
BrazilWhat I'm looking for
Atuo na SYSMAP para a Claro, liderando a operação AMS SAP, equipes N1, N2 e N3, governança executiva, indicadores financeiros e automações com RPA e Salesforce. Melhorei a performance operacional para 96% e aumentei a satisfação do cliente.
Tenho mais de 15 anos em TI, conduzindo projetos, serviços AMS e transformação digital para clientes como Sabesp, Equatorial, Neoenergia, Lear Corporation, Vale, Vivo, Embraer e Avibras. Trabalho com Agile, ITIL, gestão de stakeholders, SLAs, KPIs, orçamento, riscos e eficiência operacional em Telecom, Utilities, Indústria e Mineração.
Experience
Work history, roles, and key accomplishments
Delivery Manager
Sysmap
Sep 2025 - Present (11 months)
Led AMS SAP operations, ensuring stability and continuous improvement. Managed N1, N2, and N3 teams, controlled backlog, SLAs, and KPIs, and implemented RPA and Salesforce automations.
AMS Project Manager
Codex Utilities
Jul 2024 - Sep 2025 (1 year 2 months)
Managed multiple AMS contracts in the utilities sector, implementing governance and continuous improvement based on ITIL and Agile. Controlled KPIs, SLAs, budget, and forecast, and led executive committees and digital transformation initiatives.
IT Project Manager
Meta
Feb 2024 - Oct 2024 (8 months)
Managed software deliveries and AMS operations in a critical industrial environment in LATAM. Coordinated development, implementation, and support of technological solutions, ensuring on-time, on-scope, and on-budget delivery.
IT Project Manager
Simova
Jan 2023 - Feb 2024 (1 year 1 month)
Led a digital transformation project in Brumadinho, modernizing critical systems. Managed schedules, risks, costs, and dependencies, and implemented agile methodologies and governance practices.
IT Operations and AMS Manager
Fractalia
Aug 2019 - Jan 2023 (3 years 5 months)
Managed AMS operations with a team of over 100 employees. Monitored SLAs, KPIs, and financial indicators, and reduced backlog from 90,000 incidents while stabilizing operations.
IT Supervisor
CSJ Sistemas
Supervised IT operations.
Project Coordinator
Rationale Corporate Solutions
Coordinated projects for the client Avibras.
Service Desk Coordinator
Sonda IT
Coordinated service desk operations for the client Embraer.
Education
Degrees, certifications, and relevant coursework
ETEP
Bachelor of Engineering, Computer Engineering
Bachelor's degree in Computer Engineering from ETEP.
INPG
Bachelor's Degree, Information Technology
Degree in IT Management from INPG.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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