I've driven revenue growth in telecom and hospitality, leading retail sales teams at Vodafone Italy to exceed quarterly targets by 20–25% through coaching, CRM lead management, and daily KPI alignment. I also transitioned in-store operations to virtual consultations during COVID-19 without losing revenue.
At Europacamping Nommerlayen, I build upselling frameworks, train multilingual staff, and improve service workflows in a high-volume tourism environment. I bring 9+ years of sales, customer success, escalation resolution, and retention experience across international customer-facing roles.
