John Alwran
@johnalwran
Experienced Service Manager with a focus on written communication.
United StatesWhat I'm looking for
With over a decade of experience as a Service Manager and Advisor, I have honed my skills in remote coordination, documentation review, and customer communications. My ability to manage complex workflows with precision and professionalism has been a cornerstone of my career. I pride myself on my exceptional written communication skills, ensuring that all documentation is clear, accurate, and meets client standards.
Throughout my career, I have successfully coordinated remote service operations, managed digital work orders, and maintained high levels of customer satisfaction. My experience spans various roles, from generating detailed service documentation to overseeing service communication in high-volume environments. I am tech-savvy and highly adaptable, always striving to improve processes and enhance client experiences.
Experience
Work history, roles, and key accomplishments
Service Manager
Tri-Lift NC, Inc.
Oct 2023 - Present (1 year 9 months)
Coordinated remote service operations and managed digital work orders. Reviewed technician notes and converted them into accurate repair documentation, ensuring clear, professional, and timely written communication with clients.
Customer Service Advisor
Auto Interiors and Tops, Inc.
Feb 2021 - Present (4 years 5 months)
Generated clear and detailed estimates and service documentation. Handled written and email communications to maintain service clarity, and maintained accurate digital records while monitoring status updates.
Service Advisor
Cary Car Care
May 2017 - Present (8 years 2 months)
Created written service reports and reviewed work for accuracy and completeness. Ensured formatting of documents met internal guidelines and expectations, and liaised with technicians and clients to ensure alignment on scope and execution.
Assistant Service Manager
Fred Anderson Kia
Feb 2012 - Present (13 years 5 months)
Oversaw service communication and documentation for a high-volume service center. Reviewed and edited service orders to ensure clarity and consistency, contributing to high customer satisfaction through written follow-ups.
HVAC Technician & Installer
True Service, Inc.
Mar 2008 - Present (17 years 4 months)
Delivered clear service reports and installation records. Engaged in direct-to-client communication, with a focus on written clarity.
Education
Degrees, certifications, and relevant coursework
Wake Technical Community College
Associate of Applied Science, Business Management
Completed an Associate of Applied Science degree with a focus on Business Management. Gained foundational knowledge in business operations and management principles.
Harnett Central High School
GED, General Education
Obtained a GED from Harnett Central High School. Developed fundamental academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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